Medical Receptionist

**Responsibilities**:

- Welcoming patients and visitors, answering the telephone and answering any inquiries.
- Scheduling appointments and keep those appointments on time.
- Assisting patients with completing necessary forms and documentation.
- Keeping a clean and calm reception area.
- Processing billing and payments, using medical software
- Liaising with Medicare and private health funds
- Faxing, scanning, filing, and mailing documentation.
- Comforting distressed patients - this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency.
- Equipment sterilization and cleaning.
- Monitoring and ordering stationery and clinical supplies.
- Booking and organising staff and doctor meetings.
- Maintaining information confidentiality at all times.
- Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion.

**Characteristics**:
**A good communicator**:
To be a good medical receptionist you need to be able to convey your messages clearly. However, sometimes this is not all about what you say, but how you listen. This is true for a good medical receptionist. Listening to the patients and make them feel like you understand their problems, is of the hallmarks of a good medical receptionist.

**Organized**:
Nothing beats a receptionist that knows where important documents are stored or where the phone number to the specialist doctor is. An organized receptionist means an organized practice.

**Multitasking and ability to work in stressful situations**:
People are waiting in line, patients need help filling out forms and the phone is going off for the fifth time. Keeping cool during stressful days and being able to juggle between tasks is essential for an amazing receptionist.

**Professionalism**:
As stated before, the receptionist is the face and voice of the business. Therefore, a professional appearance and attitude is a must if you are considering a career within medical administration. Understanding and abiding by confidentiality regulations, ensures trust is established across the clinic.

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- reception at clinic: 1 year (preferred)

**Language**:

- Arabic (preferred)
- English (preferred)