Bmc Remedy Analyst

5 months ago


Riyadh, Saudi Arabia DXC Technology Full time

**Responsibilities**:
**System Administration**:

- Perform system administration tasks, including installation, configuration, and maintenance of the BMC Remedy platform.
- Ensure the stability, performance, and reliability of the BMC Remedy environment.

**Configuration and Customization**:

- Develop and implement customizations, including forms, fields, and business rules, to enhance system functionality.

**Incident and Problem Management**:

- Administer incident and problem management processes within BMC Remedy, including ticket handling, escalation, and resolution.
- Implement best practices for incident and problem management to improve service quality and minimize disruptions.

**Change Management**:

- Manage change management processes within BMC Remedy, including change request handling, approval workflows, and tracking.
- Ensure changes are implemented efficiently and accurately while minimizing risk to the organization.

**Reporting and Analytics**:

- Develop and maintain reports and dashboards within BMC Remedy to provide insights into service performance and trends.
- Analyze data to identify areas for improvement and optimize service delivery processes.

**Integration and Automation**:

- Integrate BMC Remedy with other IT systems and tools to streamline processes and data exchange.
- Develop automation scripts and workflows to improve operational efficiency and reduce manual effort.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 8 years of experience as a BMC Remedy Administrator or Specialist, with a focus on both operations and development.
- Strong knowledge of IT service management principles and practices, particularly incident, problem, and change management.
- Proficiency in BMC Remedy administration, configuration, and customization, including BMC Remedy ITSM modules.
- Experience with BMC Remedy development tools, such as BMC Developer Studio.
- Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.



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