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Helpdesk Engineer L1
3 weeks ago
Provide technical assistance and support for IT-related issues, including hardware, software, network, and system inquiries.
- Diagnose and troubleshoot technical issues reported by end-users.
- Escalate complex problems to the appropriate IT support teams for resolution.
- Contribute to the development and updating of knowledge base articles for common issues and resolutions.
- Work closely with other IT teams to resolve escalated issues.
- Monitor and evaluate the quality of customer interactions.
- Stay updated on the latest technologies and IT best practices.
- Participate in ongoing training and development programs to enhance technical skills.
**Requirements**:
- Associate degree or equivalent in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in a helpdesk support role.
- Experience in Active Directory (Reset password, Unlock users, Add & Remove members to the group)
- Experience in windows 10 & Windows 11 troubleshooting.
- Experience for WebEx troubleshooting.
- Experience for MS teams troubleshooting.
- Experience for MS Products for example (Installing Office Products and troubleshooting.
- Experience for BMC Remedy system ticketing.
**Benefits**
- Private Health Insurance ( Family )
- Annual flight tickets ( Family )
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