Agent-guest Services-lead

5 months ago


Riyadh, Saudi Arabia Marriott International, Inc Full time

**Job Number** 23150017

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.

Assist management in motivating and coaching employees; serve as a departmental role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.


  • Guest Service Agent

    5 months ago


    Riyadh, Saudi Arabia Hilton Full time

    Guest Service Agent (Telephone Operator) A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to...

  • Guest Relations Agent

    5 months ago


    Riyadh, Saudi Arabia Hilton Full time

    Guest Relations Agent A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Agent, you will serve on the...

  • Guest Service Agent

    5 months ago


    Riyadh, Saudi Arabia Talent Pal Full time

    A Guest Service Agent answers hotel telephone and directs calls appropriate extension or room. Clearly communicate with guests regarding hotel information and emergencies. Contacts hotel executives and city services in cases of emergency. Positive initial contact point (telephone) in the hotel and optimal / efficient service. **What will I be...

  • Guest Service Agent

    5 months ago


    Riyadh, Saudi Arabia Talent Pal Full time

    A Guest Service Agent answers hotel telephone and directs calls appropriate extension or room. Clearly communicate with guests regarding hotel information and emergencies. Contacts hotel executives and city services in cases of emergency. Positive initial contact point (telephone) in the hotel and optimal / efficient service. **What will I be...

  • Guest Service Agent

    5 months ago


    Riyadh, Saudi Arabia voco Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting...

  • Reservations Agent

    7 months ago


    Riyadh, Saudi Arabia Hilton Full time

    Reservations Agent / Pre - Opening A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the...

  • Guest Service Agent

    4 months ago


    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24024552 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Riyadh Khaldia, Imam Faisal Bin Turki Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader...

  • Guest Relations Agent

    5 months ago


    Riyadh, Saudi Arabia AccorHotel Full time

    **Company Description** Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend...


  • Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23207144 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees...


  • Riyadh, Ar Riyāḑ, Saudi Arabia DIMENSIONS Full time

    Job Title: Guest Services ManagerAt DIMENSIONS, we are seeking a highly skilled Guest Services Manager to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel facilities meet the highest standards.Key Responsibilities:Guest Services: Provide personalized...

  • Front Desk Agent

    6 months ago


    Riyadh, Saudi Arabia Hilton Full time

    Front Desk Agent A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...

  • Front Desk Agent

    5 months ago


    Riyadh, Saudi Arabia Riyadh Airport Marriott Full time

    **Main Tasks for Front Desk Agent**: - **Greeting Guests**: Welcome guests with a warm and friendly demeanor upon their arrival. - **Check-In/Check-Out**: Efficiently handle the check-in and check-out process, ensuring all guest information is accurately recorded. - **Reservations Management**: Manage room reservations, including processing new bookings,...

  • Reservations Agent

    5 months ago


    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23073658 **Job Category** Reservations **Location** Courtyard Riyadh Olaya, 2759 Olaya District, Moussa Bin Nussair Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...


  • Riyadh, Saudi Arabia AccorHotel Full time

    **Company Description** “Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.” Job Overview - To generally promote and ensure good...

  • Reservations Agent

    5 months ago


    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24071851 **Job Category** Reservations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone,...

  • Guest Service Agent

    5 months ago


    Riyadh, Saudi Arabia Talent Pal Full time

    **Job Number** 24024552 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Riyadh Khaldia, Imam Faisal Bin Turki Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader...

  • Reservation Agent

    4 months ago


    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24079033 **Job Category** Reservations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax,...

  • Guest Service Expert

    5 months ago


    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24022680 **Job Category** Food and Beverage & Culinary **Location** Courtyard Riyadh Olaya, 2759 Olaya District, Moussa Bin Nussair Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...

  • Coord-guest Services

    5 months ago


    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** Saudi National - Female **Job Number** 24083519 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Riyadh Hotel & Towers, Junction of King Fahad and King Abdullah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • At Your Service Agent

    5 months ago


    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24079317 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Follow all company policies and...