Presales Agent

6 days ago

Riyadh, Saudi Arabia Syarah Full time

Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.

We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.
**Requirements**:
A **presale agent** supports customers by following up to ensure that they are updated regarding the latest Syarah offers, is ready to answer any questions that may arise, and at the end of the day, he/she is the one responsible for closing sales deals with the customer.
- Your typical day includes_

1. Following up with potential or existing customers to inform them about our offers and services

2. Answer questions about products or the company

3. Ask questions to understand customer requirements and close sales

4. Enter and update customer information in the database

5. Take and process orders in an accurate manner

6. Handle grievances to preserve the company’s reputation

7. Go the “extra mile” to meet sales target
- What do we require?_

1. Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

2. Ability to learn about products and services and describe/explain them to prospects

3. Excellent communication and interpersonal skills

4. Cool-tempered and able to handle rejection

5. Outstanding negotiation skills with the ability to resolve issues and address complaints

6. Experience in Saudi market will be a plus
- Education and Experience_
- High school diploma; BSc/BA will be a plus.
- Proven experience minimum 1 year as telesales representative or other sales/customer service role. Competencies
- Quality focus.
- Strong phone communication skills.
- Clear verbal communication.
- Outstanding listening skills.
- Strong problem solving skills.
- High Self-Control.
- Empathy.
- Good English Skills.
- Good diplomacy and negotiation skills.
**Benefits**
- Competitive salary.
- Flexible working hours.
- A friendly and respectful culture.

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