Reservation Manager

2 weeks ago


Medina, Saudi Arabia SOFITEL Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
- To manage the reservations operations, ensuring the hotel standards and procedures are fully known and followed.
- To ensure a proper teamwork and supervise the reservation and telephone operator section at all times.
- To ensure the all incoming and out going room reservation request are attended and handled as per the hotel standards and procedures.
- To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and to increase revenue.
- To recognize potential clients and to transmit information to the sales Department
- To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
- To promote the Accor loyalty programs and the hotel promotions.
- To ensure the privacy of the guests and the confidentiality of the information is respected.
- To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it.
- To be fully aware of and to report all guest comments or complaints.
- To ensure that telephone etiquette is properly used as per Sofitel standards.
- To ensure a perfect knowledge of room types and rates structure among the reservation team.
- To ensure the accuracy of all booking information entered in the PMS.
- To ensure the Guest History records are accurately maintained and all recurring guest are pre-registered.
- To ensure a perfect knowledge of the hotel configuration and products among the team members.
- To ensure the achievement of Quality tools and yield Management performance with the reservation team.
- To implement and control the Focus and other financial and audit procedures.
- To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction.
- To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
- To implement and follow up daily check lists.
- To assist in securing external guest accommodation should an overbooking occur
- To provide updated reports and statistics to the management and other departments.
- Update availability and rates charts on TARS and other booking systems /channels.
- To prepare forecasts and statistics.
- To respect schedules, terms and deadlines as agreed with the management.
- To ensure that all team members are aware of the outlet timings and promote the internal activities, services and events.
- To ensure that all team members are updated with latest administrative, organizational, operational or other changes and news.
- To be updated with the competitors offerings and rates.
- To liaise closely with sales on rate management.
- To conduct a daily line up briefing with the reservation team to recapitulate task and activity.
- To attend any inter-departmental meeting using this opportunity to encourage the interactivity with reservation team and to review the operational standards and procedures.
- To share daily activity highlights with the Revenue Manager, including internal and external guest opportunities.
- To ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility.
- To create an atmosphere of high morale and happy working relationship among the staff.
- To conduct staff evaluations and surveys.
- To develop staff motivation and performance through action plans.
- To ensure training and regular “refresher” courses are conducted and attended as scheduled.

**Qualifications**
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Proven experience in reservations management within the Luxury hospitality.
- Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.
- Strong organizational abilities and attention to detail, with the capacity to prioritize tasks and multitask in a fast-paced environment.
- Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous.
- Ability to remain calm and composed under pressure, with demonstrated problem-solving skills

**Additional Information** Your team and working environment**:
Sofitel Shahd Al-madinah boasts a landmark location in the center of Madinah, a short walk fro


  • Reservation Manager

    4 weeks ago


    Medina, Saudi Arabia Accor Hotels Full time

    Experience:Preferably have previous reservations management experience in the hotel or accommodation industry. Experience helps you understand job requirements and improve your performance.Knowledge of reservations management system:Must be familiar with reservations management systems used in the industry and how to determine room and venue availability and...

  • Reservation Manager

    1 month ago


    Medina, Saudi Arabia Accor Hotels Full time

    Experience:Preferably haveprevious reservations management experience in the hotel oraccommodation industry. Experience helps you understand jobrequirements and improve your performance.Knowledge ofreservations management system:Must be familiarwith reservations management systems used in the industry and howto determine room and venue availability and...


  • Medina, Saudi Arabia Banyan Tree AlUla Full time

    Reservation Supervisor To monitor, supervise and train the reservation agents in maintaining and delivering high levels of standards according to Banyan Tree policy. To assist the Assistant Reservations Manager in the operational requirements of the department. In the absence of the Assistant Reservation Manager, he/she will take on the responsibility of...


  • Medina, Saudi Arabia IHG Hotels & Resorts Full time

    Excellent organizational skills and ability to manage time effectively.Knowledge of electronic reservations systems and hotel management programs.Ability to deal with customers and manage inquiries and complaints.Excellent communication skills and ability to work within a team.Ability to analyze and use data to improve booking processes.


  • Medina, Saudi Arabia Accor Hotels Full time

    Minimum of a high school diploma, preferably a university degree in business administration, hotel management, or a related field.Excellent communication skills in Arabic and English.Knowledge of electronic reservations management software such as Opera, Amadeus, or any other reservations system.The ability to deal with customers tactfully and effectively to...

  • Front Office Manager

    1 month ago


    Medina, Saudi Arabia Accor Hotels Full time

    Hold a bachelor's degree in businessadministration, hotel management, or a relatedfield.Excellent communication skills in Arabic andEnglish, both written and verbal.Ability to lead andmotivate the work team effectively and achieve servicegoals.Knowledge of electronic reservations systems andhotel management systems.

  • Front Office Manager

    1 month ago


    Medina, Saudi Arabia Accor Hotels Full time

    Hold a bachelor's degree in business administration, hotel management, or a related field.Excellent communication skills in Arabic and English, both written and verbal.Ability to lead and motivate the work team effectively and achieve service goals.Knowledge of electronic reservations systems and hotel management systems.


  • Medina, Saudi Arabia شركة حمد محمد الرقيب وأولاده التجارية Full time

    An excellent opportunity for a Hostess came up with our client for an upscale casual restaurant in Dubai.What will you do?Maintain and make daily entries in our reservation system to coordinate shifts and communicate accordingly with managementTake, manage and handle reservations and all related requestsBe thorough about the knowledge about the operations,...

  • Commis I

    2 weeks ago


    Medina, Saudi Arabia IHG Hotels & Resorts Full time

    Degree in hotel management or related field.Knowledge of hotel management systems and reservation processes.Excellent communication and dealing skills.Ability to deal with guests courteously and professionally.Knowledge of tourist attractions and local services.


  • Medina, Saudi Arabia IHG Hotels & Resorts Full time

    Excellent communication and dealing skills.Ability to receive members courteously and professionally.Knowledge of club systems and services provided.Ability to handle reservations and appointments.Skills in using computers and management programs.

  • Receptionist

    2 weeks ago


    Medina, Saudi Arabia IHG Hotels & Resorts Full time

    Excellent communication and dealing skills.Ability to receive and guide visitors courteously and professionally.Knowledge of reservations and appointment management systems.Skills in using computers and word processing programs.Ability to handle incoming calls and email.Commitment to scheduling and time management.

  • Receptionist

    1 month ago


    Medina, Saudi Arabia Accor Hotels Full time

    Excellent communication skills and tact in dealing with customers and co-workers.Ability to handle telephone and computer systems confidently and effectively.The ability to manage appointments and reservations accurately and organized.Professional appearance, appropriate dress and personal hygiene.


  • Medina, Saudi Arabia KING FAISAL SPECIALIST HOSPITAL & RESEARCH CENTRE GEN.ORG. Full time

    Good understanding of restaurant etiquette and familiarity with health and safety rules.Proficiency in dealing with reservations management procedures.Possess customer service skills and proficiency in personal communication skills or over the phone.The ability to organize and equip the dining area and the flexibility to work in different shifts.Good...

  • Senior Executive

    1 month ago


    Medina, Saudi Arabia company TNC Aviation Full time

    TNC Aviation Madinah Saudi Arabia + Published: Published today Expires: Expiring in 1 month Airport staff Permanent **Job Purpose** To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures. **Key Responsibilities And Accountabilities**: Assist customers through all procedures related to...


  • Medina, Saudi Arabia Accor Hotels Full time

    Minimum of a high school diploma, preferablya university degree in business administration, hotel management,or a related field.Excellent communication skills inArabic and English.Knowledge of electronic reservationsmanagement software such as Opera, Amadeus, or any otherreservations system.The ability to deal with customerstactfully and effectively to meet...


  • Medina, Saudi Arabia Banyan Tree AlUla Full time

    Front Office Manager You will showcase your leadership and interpersonal strengths as Front Office Manager, where you will lead our team of service ambassadors, maximize Front Office operations and ensure exceptional guest service. **KEY ROLES & RESPONSIBILITIES** - Reporting to the Assistant Director of Rooms, responsibilities and essential job functions...


  • Medina, Saudi Arabia The Emirates Group Full time

    Job Purpose: Ensure that the service offered is timely, efficient, and professional and of the highest level, as per the criteria set forth by the companies commercial, safety and security policies, standards and procedures. Supervise and coordinate all internal and external agencies, such as Handling agents, Service Providers, other airlines and various...


  • Medina, Saudi Arabia شركة حمد محمد الرقيب وأولاده التجارية Full time

    An excellent opportunity for a Hostess cameup with our client for an upscale casual restaurant inDubai.What will youdo?Maintainand make daily entries in our reservation system to coordinateshifts and communicate accordingly withmanagementTake, manage and handle reservationsand all related requestsBe thorough about theknowledge about the operations, services...


  • Medina, Saudi Arabia Accor Hotels Full time

    We are seeking CaseManagers and Legal Assistants to support major law firms in LosAngeles,CA.Thisis an onsite role, no remote work!UrgentNeed! Multiple Openings!JobSummary:TheCase Managers & Legal Assistants will assist attorney(s) byproviding clerical and research support services including, but notlimited to, document preparation and review interviewing...


  • Medina, Saudi Arabia Millennium Hotels and Resorts MEA Full time

    As a Director of Front Office, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out...