Director of Front Office

3 weeks ago

Medina, Saudi Arabia Millennium Hotels and Resorts MEA Full time

As a Director of Front Office, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out procedures.

**Key Job Responsibilities**:

- Provide strong leadership and guidance to the front office team.
- Manage the Front Office team’s, schedules, and performance to maintain high service standards.
- Focus on delivering an outstanding guest experience from arrival to departure.
- Train and guide the team to provide personalized and efficient service, address guest concerns, and exceed expectations.
- Streamline front office procedures, check-in/check-out processes, and reservation systems for operational efficiency.
- Implement and enforce hotel policies and procedures to enhance operational effectiveness.
- Conduct ongoing training programs to enhance the skills and knowledge of front office colleagues.
- Foster a positive and collaborative work environment to encourage professional growth.
- Handle escalated guest issues or concerns, demonstrating problem-solving skills and ensuring resolutions align with hotel standards.
- Work closely with other departments to ensure seamless communication and cooperation.
- Collaborate with sales and marketing teams to optimize room revenue.
- Assist in the preparation and management of the front office budget.
- Monitor expenses, control costs, and contribute to the financial success of the hotel.
- Stay updated on technological advancements in hotel management systems and ensure their effective use in front office operations.
- Monitor and maintain high standards of cleanliness, service, and guest satisfaction.
- Conduct regular inspections to ensure adherence to quality standards.
- Prepare and analyze reports related to front office performance, occupancy rates, and guest satisfaction.
- Use data-driven insights to identify areas for improvement.
- Establish effective communication channels within the front office team and with other departments.
- Ensure clear and open communication to enhance overall hotel operations.
- Conduct regular training sessions on customer service, hotel policies, and operational procedures.
- Adhere to the company’s environmental, health, and safety procedures and policies.

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