Outlet Manager

4 weeks ago

الرياض, Saudi Arabia Marriott International, Inc Full time

**Additional Information**
**Job Number**24217098
**Job Category**Food and Beverage & Culinary
**Location**JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Day-to-Day Operations**
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

**Leading Food and Beverage Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Establishes guidelines so employees understand expectations and parameters.
- Monitors alcohol beverage service in compliance with local laws.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on-going training to understand guest expectations.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee

  • Outlet Manager

    1 day ago

    الرياض, Saudi Arabia SOFITEL Full time

    **Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth** The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but...

  • Assistant Outlet Manager

    1 day ago

    الرياض, Saudi Arabia SOFITEL Full time

    **Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth** The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but...

  • Ldn Circus Outlet General Manager

    5 months ago

    الرياض, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24153704 **Job Category** Food and Beverage & Culinary **Location** Courtyard Riyadh Diplomatic Quarter, Al-Hada District, Abdullah bin Huzafah, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Plays a significant role in maximizing...

  • Outlet Manager

    3 months ago

    الرياض, Saudi Arabia voco Full time

    We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting...

  • Operations Manager

    2 months ago

    الرياض, Saudi Arabia Chinese Palace Restaurant Group Full time

    **Job Title**: Operations Manager **Location**: KSA **Reporting to**: General Manager **Position Overview** The **Operations Manager **is responsible for managing the operational efficiency, staff performance, and customer satisfaction of multiple outlets. This role ensures smooth day-to-day operations, alignment with brand standards, compliance with...

  • Steward & Hygiene Manager

    3 months ago

    الرياض, Saudi Arabia SOFITEL Full time

    **Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth** The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but...

  • Floor Manager

    2 months ago

    الرياض, Saudi Arabia Kitopi Full time

    Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space. Launched in Dubai, UAE in January 2018, Kitopi has...

  • In-room Dining Manager

    2 months ago

    الرياض, Saudi Arabia Mandarin Oriental Hotel Group Full time

    **Responsibilities**: **_ Managerial:_** - Oversee all operational and administrative aspects of in-room dining, including order-taking, set-up of trolleys as per standard, and delivery of room service orders to guest rooms. - Enforce and monitor that all operational standards, as per our policies, SOP, and quality measures, are always in place. - Create and...

  • Sales Executive

    3 months ago

    الرياض, Saudi Arabia Prime Strategy Consultants Full time

    **Sales Management** - Achieving approved sales budgets as per the plans for the brand from all the available outlets - Responsible for achieving sales targets with strict monitoring of approved ageing limits foreach outlet. - Meet assigned category wise & sub-category wise monthly targets - Introduce the new articles to the customers and get the orders -...

  • Assistant Banquet Manager

    2 months ago

    الرياض, Saudi Arabia SOFITEL Full time

    **Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth** The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but...

  • Sales Executive

    4 months ago

    الرياض, Saudi Arabia Al Bazil (Jaleel Holdings) – Riyadh Full time

    FMCG Sales Executive Role: a. Maintaining relationships with existing customers (purchasers or senior buyers) through regular review visits; b. Visiting potential customers to introduce added value products and gain new strength in penetrating to the segment. c. Overall responsibility of Sales revenue achievement of each brand in the assigned territory. d....

  • Food Runner

    3 months ago

    الرياض, Saudi Arabia Foods gate trading Company Full time

    Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests. - Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment. - Be...

  • Cluster & Senior Director of Food & Beverage

    2 months ago

    الرياض, Saudi Arabia Manhattan Group Full time

    **What We’re Looking For**: - Proven experience in managing **large-scale F&B operations in luxury hotels or mega cruise ships.**: - A blend of **European and Middle Eastern** experience is highly preferred. - Strong expertise in financial performance, budgeting, and operational strategies to drive growth and excellence. - Leadership ability to mentor...

  • Senior Director Food and Beverage

    2 months ago

    الرياض, Saudi Arabia Qiddiya Investment Company Full time

    Qiddiya Investment Company is at the forefront of redefining entertainment and leisure experiences in Saudi Arabia, and we are looking for a visionary Senior Director Food and Beverage (Hospitality) to join our dynamic team. In this key executive role, you will oversee all aspects of the food and beverage operations within our hospitality sector, ensuring...

  • Assistant Manager

    4 weeks ago

    الرياض, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full time

    At Six Flags Qiddiya City, the Assistant Manager - Food & Beverage will oversee the daily operations of the F&B outlets, ensuring efficient service and high-quality guest experiences. This role will manage staff scheduling, inventory control, and compliance with health and safety regulations. The Assistant Manager will monitor service flow, coordinate with...

  • General Manager

    4 months ago

    الرياض, Saudi Arabia Chinese Palace Restaurant Group Full time

    **Position**: General Manager (KSA Operations) **Location**: Kingdom of Saudi Arabia (KSA) **Reports to**: COO / CEO **Key Responsibilities**: - **Operational Management**: - Oversee daily operations of all restaurant outlets in KSA, ensuring both dining and quick service restaurants (QSR) run efficiently. - Develop and implement operational strategies...

  • Chef de Partie

    4 weeks ago

    منطقة الرياض, Saudi Arabia Hyatt Regency Riyadh Olaya Full time

    Summary - To supervise the assigned station / section of the outlet kitchen, in order to prepare a consistent, high quality product and ensure courteous, professional, efficient and flexible service that supports the outlet’s operating concept and Hyatt International standards. **Qualifications**: Minimum 2 years work experience as Chef de Partie - Events...

  • Account Director, Media Relations

    3 months ago

    الرياض, Saudi Arabia APCO Worldwide Full time

    The Associate Director of Media Relations will oversee media strategy and relations for one of APCO’s largest clients in Saudi Arabia. In this role, the AD will lead the development and execution of comprehensive media engagement plans to maximize coverage and visibility for the client’s projects. This includes crafting strategic media plans, managing...

  • Marketing Manager

    5 months ago

    الرياض, Saudi Arabia Qureos Inc Full time

    Our Group is a well-established conglomerate with a diverse portfolio of businesses spanning across various industries such as real estate, hospitality, retail, and construction. We are committed to delivering exceptional quality and value to our customers while adhering to the highest ethical standards. As we continue to expand and grow, we are seeking a...

  • Food and Beverage Manager

    2 months ago

    الرياض, Saudi Arabia SOFITEL Full time

    **Company Description** Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth** The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but...