Senior Infrastructure Site Support
14 hours ago
**About the Role**
As a Senior Infrastructure Site Support you will join Unipart to manage a team of infrastructure site support engineers to ensure incident and service request processes are followed and that all IT issues are raised via the IT service Desk in the first instance.
Key responsibilities include:
- Deal with general IT enquiries and support requests
- Provide support to the Project Managers to facilitate the delivery of IT related requirements
- Help facilitate technical upgrades
- Assist with site audits
- Work with the IT Management Team and Shared Service team to support any initiatives that require technical support
- Trouble-shoot any escalated technical issues, owning the issue through to resolution
- Understand the network topology to a level where support to the business can be provided
- Work with the IT Operations Manager in building and maintaining IT Partner relationships
- Provide IT guidance to the business on new and expanding business opportunities
- Facilitate 3rd party deliverable acting as the interface between Unipart and the IT Partners
- Provide support to the business with the RFW process
- Provide assistance as required in the Asset Management process
- Provide “best practise” Business Application support e.g. Google Apps, MS Office, to enable better use of the products within the business community
- Support and work with and for the Site Systems Support Manager to deliver the Disaster Recovery plan and regular tests
- Manage and maintain End User Device Operating Systems including installing, upgrading and patching operating systems
- Manage and maintain End User Software including installing, upgrading, and patching software
- Manage and maintain End User Hardware
- End User Device physical patching
- Network equipment CPE checks
- Maintenance scheduling and hosting
- Manage the estate, including initial build and ongoing technical support.
- Support the operation 5 days per week, aligned to standard working week (Sunday - Thursday)
**About You**
- Experience of working in a complex, fast-paced organisation
- Excellent communication skills, both verbally and in writing, with an ability to clearly explain problems to both a technical and non-technical audience
- Self-starter with an ability to plan and prioritise workload and demands to meet deadline
- Takes personal ownership to deliver excellent customer service to both internal and external customers
- Proficient in supporting Windows OS and Mac OSX
- Experience of Mac and Windows Management tools
- Experience in Software and OS Deployment tools
- Experience working in an ITIL environment and adhering to SLAs and KPIs
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