IT Support

3 weeks ago

Riyadh, Saudi Arabia Bechtel Full time

**Requisition ID**:275414**
- ** Relocation Authorized**:None**:

- ** Telework Type**:Full-Time Office/Project**:

- ** Work Location**:Riyadh**

Since 1898, we have helped customers complete more than 25,000 services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers’ objectives to create a lasting positive impact.

We serve the infrastructure; Nuclear, Security & Environmental; Energy, and Mining & Metals markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel are our values - ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants - integrity, respect, collaboration, trust, and delivery. They are what projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital we believe, what customers can expect, and how we deliver.

Position Overview:
Working as part of the global IT support team, the IT Deskside Support (Riyadh), will support and specialize in IS&T infrastructure and services including hardware, software, operating system, video conferencing, network troubleshooting, printing and more importantly analyzing and supporting cloud specific technologies.

**Responsibilities**:

- Follows the established technology standards, policies, support processes and security requirements.
- Responsible for endpoint configuration (PCs as well as mobile devices), deployment and upgrade.
- Responsible for deploying and supporting standard collaboration technologies such as Microsoft Teams, Teams Enterprise Voice, OneDrive, Video conferencing endpoints and smart displays like Surface Hubs.
- Responsible for device management, endpoint analytics and end user support through tools like AAD, Intune, SCCM and ServiceNow.
- Responsible for servicing incident and request tasks for deployed infrastructure services to end-users, including resolving complex problems.
- Troubleshoots user access and authentication issues associated with Active Directory (AD) as well as Azure AD (AAD) and multi-factor authentication tools.
- Reviews, monitors and augments IT reports, dashboards and metrics related to infrastructure, service delivery and customer satisfaction; and recommends process improvement / workflow automation solutions.
- Develops IT support guides, training material and shares knowledge, ensuring IT team knows how to configure and support any deployed solutions.
- Responsible for deployment of network hardware like switches, routers and access points and associated patching as well as support for Local Area Network and Wireless Network.
- Supports computer endpoint peripherals including printers, multifunction devices, port replicators, docking stations, etc. (including Follow Me Print solutions).
- Responsible for end-user hardware asset and configuration life cycle management through tools like ServiceNow.
- Performs moves, adds, and changes.
- Coordinates and leads special projects and tasks with cross-functional teams on as needed basis.
- Travels to offices/ job sites for short term project support.
- Provides proactive support to executives and VIPs globally (direct as well as remote).
- Provide IT support of business events (both in the office and off-site).
- Manage local ISP services and monthly billing (responsible for SABCO ISP accounts and coordinating with KSA projects required ISP services).
- Coordinate with IT vendors and suppliers for SABCO office and new projects.
- Provide IT support for SAMI project.
- Work with EAMS GDO team to support regional offices and home workers in Abu Dhabi and Cairo offices and across the region.

**Job Qualifications**:
**Basic Required Qualifications***
- Minimum
- Bachelor's degree (or international equivalent) or a minimum 2 - 3 years of relevant work experience in lieu of a degree
- Desirable
- Microsoft Azure Fundamentals course(s) desirable
- Cisco CCNA desirable

**Interpersonal Skills**
- Analytical, innovative and achievement oriented professional.
- Excellent time management skills, ability to work under pressure and meet deadlines.
- Proven ability to provide VIP support to senior management
- Excellent English oral and written communication skills and the ability to document technical processes required.
- Arabic speaking desirable
- Awareness of Saudi IT regulations

**Position Knowledge (Basic / Intermediate)**
- IT Infrastructure Management (Basic)
- Providing solutions, troubleshooting complex issues
- Experience with ServiceNow
- Fully proficient in managing hardware Assets
- Vendor Management including procurement and management of service providers
- Power BI (desirable)
- Technical Knowledge
- End User computing (Intermediate)
- Windows 11
- Virtual Desktop
- Mobile Devi

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