Senior / Staff Cloud Support Engineer - Data

1 month ago


الرياض, Saudi Arabia Talent Pal Full time

Build the future of the AI Data Cloud. Join the Snowflake team.

Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do.

Snowflake’s Support team is expanding We are looking for a **Senior Cloud Support Engineer **who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking.

As a **Senior Cloud Support Engineer,** your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and for expert advice with regards to their effective and optimal use of Snowflake. You will be the voice of the customer into Snowflake’s product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements.

**Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers.** You will develop a strong understanding of the customer’s use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.

Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.

**OUR AMAZING CUSTOMER SUPPORT TEAM WILL WORK IN THREE DIFFERENT SHIFTS AS DETAILED BELOW**:

- **1st Shift**:

- Working Hours: 6 AM to 3 PM
- Coverage: Sunday to Thursday, On-Duty
- **2nd Shift**:

- Working Hours: 2 PM to 11 PM
- Coverage: Sunday to Thursday, On-Duty
- **3rd Shift**:

- Working Hours: 10 PM to 7 AM
- Coverage: Sunday to Thursday, On-Duty

Additionally, there is a **Weekend On-call** **shift**, which is rotating:

- Working Hours: Fri 7 AM - Sun 6 AM (47 Hours)
- Kindly note: The 2nd and 3rd shifts will rotate every quarter. We will share more information during the interviews._

**YOU WILL**:

- Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
- Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
- Document known solutions to the internal and external knowledge base
- Report well-documented bugs and feature requests arising from customer submitted requests
- Partner with engineering teams in prioritizing and resolving customer requests
- Participate in incident management and on-call rotation
- Participate in a variety of Support initiatives
- Provide support coverage during holidays and weekends based on business needs

**OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE**:

- Bachelor’s. or Master’s degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Experience in a designated customer-focused support role providing a personalized support experience with a deeper knowledge of the customer environment
- Experience in configuring/troubleshooting one or more of the following drivers - ODBC, JDBC, Python Connector, NodeJS, Go,.Net, etc.
- Strong understanding of Amazon AWS Services such as S3, SQS, SNS, Lambda Functions, API Gateway, VPC, Route 53, and/or similar services in Microsoft Azure and Google Cloud Ecosystems
- Debugging experience in one or more of Python, Java, and Scala
- Familiarity with at least one of the following: ETL/ELT, reporting tools such as AWS Glue, EMR, Azure Data Factory, Informatica, Matillion, Tableau, Fivetran, HVR etc.
- Familiarity with database related concepts and writing SQL queries
- Experience troubleshooting database connectivity issues/code
- Excellent ability to troubleshoot on a variety of operating systems (Windows, Mac, Nix)
- Good understanding of the technical fundamentals of the Internet. You should have knowledge of internet protocols such as TCP/IP, HTTP/S, DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues
- Experience with Data Loading of File Formats such as CSV, Parquet, JSON etc
- Ability to reproduce and troubleshoot complex technical issues

**NICE TO HAVES**:
**Experience working with big data and/or MPP (massively parallel processing) databases**
- Understanding of Data Warehousing fundamentals and c



  • الرياض, Saudi Arabia Snowflake Full time

    Build the future of the AI Data Cloud. Join the Snowflake team. Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is...


  • الرياض, Saudi Arabia Snowflake Full time

    Build the future of the AI Data Cloud. Join the Snowflake team. Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is...


  • الرياض, Saudi Arabia Snowflake Full time

    Build the future of the AI Data Cloud. Join the Snowflake team. Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is...

  • Cloud Data Engineer

    3 months ago


    الرياض, Saudi Arabia Master-Works Full time

    Master-Works is on the lookout for a talented Cloud Data Engineer to join our innovative team. As a Cloud Data Engineer, you will be responsible for designing, building, and managing robust cloud-based data platforms that support our clients' analytics and data-driven decision-making processes. **Responsibilities**: - Design, develop, and maintain data...

  • Cloud Data Engineer

    2 months ago


    الرياض, Saudi Arabia Master-Works Full time

    Master-Works is seeking a skilled Cloud Data Engineer to become an integral part of our data team. In this role, you will be responsible for designing, building, and optimizing our cloud-based data systems to enable high-quality data analytics and reporting. **Key Responsibilities**: - Design, develop, and maintain data pipelines and data lakes on GCP. -...


  • الرياض, Saudi Arabia Data Services Saudi Arabia Limited Full time

    Bachelor’s Degree in Electrical Engineering or relevant discipline preferred - Relevant work experience in Data Centers or another mission-critical environment, with understanding of mission critical systems (Data Centers, Hospitals, Power plants, military facilities, etc.). - Experience of people management - In depth knowledge of critical facility...


  • الرياض, Saudi Arabia Data Services Saudi Arabia Limited Full time

    Bachelor Degree in Electrical or Mechanical Engineering or equivalent - Extensive industry related experience with In-depth knowledge of UPS, backup generator systems, and generic mechanical-room infrastructure - Min 5 years experience in leading critical facilities operation. AWS Infrastructure Services owns the design, planning, delivery, and operation of...


  • الرياض, Saudi Arabia Data Services Saudi Arabia Limited Full time

    Bachelor’s Degree in Electrical Engineering, Mechanical Engineering or relevant discipline preferred - Relevant work experience in Data Centers or another mission-critical environment, with understanding of mission critical systems (Data Centers, Hospitals, Power plants, military facilities, etc.). - Experience of people management - In depth knowledge of...

  • Senior Data Engineer

    1 month ago


    الرياض, Saudi Arabia Oivan Group Oy Full time

    **What We Need**: We are seeking an experienced Senior Data Engineer / Data Expert with a strong background in data streaming, Apache Kafka, and Airflow to join our dynamic data engineering team. This role will involve managing and enhancing a large-scale infrastructure designed for extensive social media data scraping, integration into a data lake house,...

  • Senior Data Engineer

    2 months ago


    الرياض, Saudi Arabia Giza Systems EG Full time

    Design, develop, and maintain scalable and robust data pipelines and ETL processes to extract, transform, and load data from various sources into our data warehouse or data lake. - Collaborate with cross-functional teams including data scientists, analysts, and software engineers to understand data requirements and ensure efficient data integration and data...

  • Cloud Engineer

    3 months ago


    الرياض, Saudi Arabia Gulf Business Solutions Full time

    **Company Description** Gulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...

  • Senior Data Engineer

    4 months ago


    الرياض, Saudi Arabia Oivan Group Oy Full time

    **What We Need**: **What You'll Do**: - Design, develop, and maintain scalable data pipelines to support AI model development. - Implement data solutions to handle large volumes of structured and unstructured data, including videos, audio, images, and text. - Collaborate with AI researchers, machine learning engineers, and software engineers to ensure data...


  • الرياض, Saudi Arabia Data Services Saudi Arabia Limited Full time

    Bachelors Degree in Mechanical or Electrical Engineering. - Proficient with Microsoft Office products (e.g., Excel, Word) and web-based operational tools. - Proficient with Change Management Systems (CMS) and Ticket Systems. - Broad operational knowledge and experience in a critical operational environment with and familiarity with electrical and mechanical...

  • Data Engineer

    2 months ago


    الرياض, Saudi Arabia Giza Systems EG Full time

    Gathering the ETL/ELT requirements. - Design, Develop, Test ETL/ELT different scenarios and support the ETL/ELT processes to Extract, Transforming and Loading data from different sources to the data warehouse. - Create and maintain optimal integration solutions including data pipeline architecture. - Analyze multiple sources of structured and unstructured...


  • الرياض, Saudi Arabia MENA Consultant Full time

    **Location**: Riyadh, KSA. **Years of Experience**: 10+ years. **Project Duration**: 1 year. **Language Requirements**:Fluency in English (written and spoken). The Cloud Computing Manager/Senior Manager will be responsible for overseeing the organizations cloud infrastructure and strategy, ensuring that cloud solutions are aligned with business goals and...

  • Data Engineer

    2 months ago


    الرياض, Saudi Arabia Giza Systems Full time

    The Role - Gathering the ETL/ELT requirements. - Design, Develop, Test ETL/ELT different scenarios and support the ETL/ELT processes to Extract, Transforming and Loading data from different sources to the data warehouse. - Create and maintain optimal integration solutions including data pipeline architecture. - Analyze multiple sources of structured and...


  • الرياض, Saudi Arabia Data Services Saudi Arabia Limited - H12 Full time

    Bachelor's degree in engineering, project management, construction management or similar technical focus - Knowledge of mechanical systems (Mechanical, HVAC systems, Controls) - Knowledge of key electrical competencies and theory - Must be a Saudi Arabian/GCC national AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS...

  • Senior Data Engineer

    1 month ago


    الرياض, Saudi Arabia Talent Pal Full time

    The Role - Design, develop, and maintain scalable and robust data pipelines and ETL processes to extract, transform, and load data from various sources into our data warehouse or data lake. - Collaborate with cross-functional teams including data scientists, analysts, and software engineers to understand data requirements and ensure efficient data...

  • Cloud Engineer

    2 months ago


    الرياض, Saudi Arabia CodeNinja Full time

    **Responsibilities**: - Manage and optimize Google Cloud Platform (GCP) services like Compute Engine and Cloud SQL. - Design and implement cloud storage solutions and backup strategies. - Monitor cloud consumption and ensure disaster recovery readiness. **Requirements**: **Qualifications**: - 5+ years of experience in cloud engineering and GCP...

  • Elastic Cloud Engineer

    2 months ago


    الرياض, Saudi Arabia webook.com Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? **Key Responsibilities**: - ** Elastic Cloud Administration**: - Deploy, configure, and manage Elastic Cloud infrastructure. - Monitor,...