Service Operations Manager
1 month ago
**Responsibilities**
- Responsible for the corrective and preventive maintenance.
- Manage, control and setup of Preventive Maintenance Teams (PMT) and Technical Support Teams (TST)
- Keep the operational units TSTs and PMTs on track and assure their supply with latest project info’s, documents, tools, etc.
- Support the knowledge interface and exchange between the units on the field and the engineering and back-office functions in the project.
- Align the controlling of the PMTs and TSTs and generate reports for the customer and internal units.
- Keep close customer contact on national, region and sector level for safe and proper operation of the support organization.
**Experience**
- Technical Services, Corrective and preventive maintenance, Support, Warehousing, Supplies and Transport for Large Systems
- Leading an operational service or support organization
- Experience in working within a customer oriented environment
- Surveillance sensors; radars, thermal optical cameras, Automatic Identification systems, Radio Directions Finder systems.
- Facility Security systems.
**Competencies**
- Good knowledge in Radar systems, Thermal cameras, Automatic Identification Systems AIS, Radio Direction Finder RDF, C2 systems, Surveillance systems.
- Good knowledge in MEP systems and Diesel Generator systems.
- Awareness of IT/Network infrastructure and Video-Wall systems.
- Strong understanding of performance and quality assurance management
- Strong understanding of MRO management
- Ability to work in diverse cultural and challenging professional environments
- Strong listening skills (to understand customer requirements)
- Strong service orientation and delivery focus
- Ability to lead project resources, to work under pressure and to meet deadlines.
- Ability to review project deliverables for completeness, quality and compliance with established project standards.
- Excellent communication skills to different levels of customer organization; both written and verbal, preferably in the cultural environment of Saudi Arabia.
- Excellent analytical and conceptual skills.
- Team player and cooperative
- Cost and quality sensitiveness
- Strong service orientation and delivery focused
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
**Company**:
Airbus Defence and Space Saudi Limited
**Employment Type**:
Fixed term**Experience Level**:
Professional
**Job Family**:
Customer Eng.&Technical Support&Services
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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