Guest Experience Supervisor

6 months ago

Jeddah, Saudi Arabia Marriott International, Inc Full time

**Additional Information** - Guest Experience = At Your Service (PBX)
- Must be a Saudi national (by law)

**Job Number** 23198323

**Job Category** Rooms & Guest Services Operations

**Location** The Jeddah EDITION, 2457 Corniche Rd, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***
- **Must be a Saudi national (by law).**
- Males and Females are welcomed to apply.
- Fluent in Arabic and English.
- Excellent skills in MS Office.
- Marriott background and experience are a plus point.
- Well aware of Marriott platform and related systems; MGS, mHUB, DLZ, OASYS, etc.

Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.

Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Guest Experience Agent

    6 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24024684 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Jeddah, Medinah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Experience Supervisor

    6 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **หมายเลขงาน** 24024684 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Le Méridien Jeddah, Medinah Road, Jeddah, Saudi Arabia, Saudi Arabia ดูบนแผนที่ **ตารางการทำงาน**...

  • Guest Experience Agent

    6 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** - Guest Experience = At Your Service (PBX) - Must be a Saudi national (by law) **Job Number** 23198329 **Job Category** Rooms & Guest Services Operations **Location** The Jeddah EDITION, 2457 Corniche Rd, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...

  • Guest Experience Expert

    6 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24067925 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Guest Experience Expert

    6 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23159790 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Towers Makkah, Kudai Road, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    7 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23224461 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Guest Experience Expert

    7 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24079744 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jeddah Hotel, North Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Supervisor

    7 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24097601 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Traiter toutes les entrées des clients, vérifier...

  • Guest Experience Expert

    6 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23194954 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Expert

    6 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Número de Empleo** 24067925 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición**...

  • Guest Experience Expert-guest Relation

    7 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24080201 **Job Category** Rooms & Guest Services Operations **Location** Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving...

  • Guest Experience Expert

    6 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Número de Empleo** 24072720 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Le Méridien Towers Makkah, Kudai Road, Makkah, Saudi Arabia, Saudi Arabia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Nuestro trabajo no consiste solo en que el registro...

  • Guest Experience Expert

    7 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Número de Empleo** 24045777 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Assila a Luxury Collection Hotel Jeddah, Prince Mohammed Bin Abdulaziz Street, Jeddah, Saudi Arabia, Saudi Arabia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Nuestro...

  • Guest Experience Expert

    6 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23203426 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Jeddah Hotel, North Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Relations Supervisor

    7 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24097601 **Job Category** Rooms & Guest Services Operations **Location** The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Experience Expert

    6 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **หมายเลขงาน** 24067925 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia ดูบนแผนที่ **ตารางการทำงาน**...

  • Guest Relations Agent

    6 months ago

    Jeddah, Saudi Arabia RAFFLES Full time

    **Company Description** Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in...

  • Guest Experience Expert

    6 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 23154150 **التصنيفات** Rooms & Guest Services Operations **الموقع** Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟**...

  • Guest Experience Expert

    7 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 24044525 **التصنيفات** Rooms & Guest Services Operations **الموقع** Four Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع...

  • Guest Experience Expert

    7 months ago

    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 23157041 **التصنيفات** Rooms & Guest Services Operations **الموقع** Le Méridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟**...