Service Delivery Manager

3 weeks ago


Riyadh, Saudi Arabia Giza Systems EG Full time

Manage the service delivery team to ensure that all incidents and problems assigned are managed effectively and in line with contractual obligations.
- Collaborate with technical design teams to set standards for software, hardware, and security.
- Analyze third-party as well as internal processes and creating strategies for service delivery optimization.
- Monitor remote and on-site support extended to customers inside/outside Egypt to ensure service delivery and service support processes are on track.
- Provide day-to-day support to the incident and problem management process to support service delivery operations.
- Liaise with clients, internal and Third-Party vendors, as required, in resolving queries and incidents.
- Conduct daily reviews of activities that take place related to SLA and service performance and aged incident progression.
- Ensure adherence to daily, weekly, monthly, and other scheduled routine Managed Services activities.
- Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Continuously enhance and improve the Service Management Model
- Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Recommend methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
- Provide accurate and regular reports to the management on performance of the service delivery.

**Personal Skills**:

- Excellent negotiation skills with a proven track record of securing favorable terms in software licensing and service agreements.
- Outstanding analytical, problem-solving, and organizational skills.
- Effective communication skills, capable of engaging with vendors and internal teams at all levels.
- Excellent negotiation skills with a proven track record of securing favorable terms in software licensing and service agreements.
- Effective communication skills, capable of engaging with vendors and internal teams at all levels.
- Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.

**Technical Skills**:

- Bachelor’s degree in business administration, Supply Chain Management, Information Technology, or a related field.
- Minimum of 5 years of experience in vendor management, preferably with a focus on software and business solutions for the telecommunications industry.
- Demonstrated success in managing relationships with high-profile vendors such as Oracle, Microsoft.
- Strong understanding of telecommunications business solutions, including CRM, billing systems, network management, and analytics platforms.
- Outstanding analytical, problem-solving, and organizational skills.

**Job Details**:
Job Location

Riyadh, Saudi Arabia

Company Industry

IT Services

Company Type

Employer (Private Sector)

Job Role

Information Technology

Employment Status

Full time

Employment Type

Employee

Job Division

EBS
Managed Services LoB

Career Level

Mid Career

Years of Experience

Min: 3 Max: 6

Residence Location

Saudi Arabia

Nationality

United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

Degree

Bachelor's degree



  • Riyadh, Saudi Arabia DS DeepSource GmbH Full time

    DeepSource is seeking a highly skilled Services Delivery Manager to join our team. As a Services Delivery Manager, you will be responsible for overseeing the successful delivery of services to our clients. You will work closely with cross-functional teams to ensure the timely delivery of projects, manage client expectations, and drive customer...


  • Riyadh, Saudi Arabia Energy Jobline Full time

    Build an IT Service Portfolio/Catalogue for Sindalah, with visibility of performance against agreed SLA & Cost parameters;Conduct regular reviews of service delivery processes identifying opportunities for improvement.Develop and implement service delivery plans, and proactively manage and monitor service delivery performanceIdentify and resolve service...


  • Riyadh, Saudi Arabia Horizontal Digital Full time

    Manage Service delivery functions for clients which can include everything from transition activities, minor enhancements, and defect resolution to complete administration services of the client’s platform servicesProvide L1 General SupportAct as a point of contact for Incident EscalationHandle Client EscalationsReviews Monthly Report, Root Cause...


  • Riyadh, Saudi Arabia Horizontal Digital Full time

    Manage Service delivery functionsfor clients which can include everything from transitionactivities, minor enhancements, and defect resolution to completeadministration services of the client’s platformservicesProvide L1 GeneralSupportAct as a point of contact for IncidentEscalationHandle ClientEscalationsReviews Monthly Report, Root CauseAnalysis, Request...


  • Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity **Responsibilities**: - Defining the strategic direction of your team and you will contribute to the technical strategy for the entire Hungerstation consumer products. - You will guide and coach an exceptional team of engineers, mentoring them in technical and non-technical aspects and lead them to build stable, scalable and reliable...


  • Riyadh, Saudi Arabia IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...


  • Riyadh, Saudi Arabia NOKIA Full time

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...

  • Delivery Manager

    7 days ago


    Riyadh, Saudi Arabia Tools&solutions Full time

    Tools & Solutions is an A-to-Z Business Solutions, initiating win-win business solutions for over 500 Organizations, including governmental organizations, for the last ten years. T&S communication team members turn opportunities into action every day, whether they are developing brand-new accounts or expanding on existing ones. Whatever their product,...


  • Riyadh, Saudi Arabia Energy Jobline Full time

    Build an IT ServicePortfolio/Catalogue for Sindalah, with visibility of performanceagainst agreed SLA & Costparameters;Conduct regular reviews of servicedelivery processes identifying opportunities forimprovement.Develop and implement servicedelivery plans, and proactively manage and monitor service deliveryperformanceIdentify and resolve servicedelivery...

  • Delivery Manager

    3 weeks ago


    Riyadh, Saudi Arabia H. M. Al Rugaib & Sons Trading Co. Full time

    A delivery Manager is responsible for managing the distribution and delivery schedules and ensuring that the items for delivery are thoroughly inspected for quality. Delivery coordinators review customer orders multiple times to prevent distribution delays and possible complaints. They also reach out to the customers for delivery confirmation and list other...

  • Delivery Manager

    3 weeks ago


    Riyadh, Saudi Arabia H. M. Al Rugaib & Sons Trading Co. Full time

    A delivery Manager is responsible formanaging the distribution and delivery schedules and ensuring thatthe items for delivery are thoroughly inspected for quality.Delivery coordinators review customer orders multiple times toprevent distribution delays and possible complaints. They alsoreach out to the customers for delivery confirmation and list...


  • Riyadh, Saudi Arabia Carter Murray Full time

    Location Riyadh - Contract Type Permanent - Posted Posted 48 mins ago - Industry Public Sector/Government/Regulatory - Expiry Date 2023-05-03 **Responsibilities**: - Monitor client satisfaction and work closely with clients to fulfill business requirements. - Review and approve the design and execution of key projects in alignment with the business’...


  • Riyadh, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented **Digital Delivery Manager **to join our team! **POSITION OVERVIEW**: The key responsibilities for the Digital Design Manager role are the establishment and implementation of Digital Design standards, processes and procedures (including BIM, CAD and GIS) and help standardize VDC/BIM workflows across Parsons...

  • Delivery Officer

    4 weeks ago


    Riyadh, Saudi Arabia PepsiCo Full time

    **Overview**: JOB PURPOSE Manage drivers team to ensure delivery stocks as quickly as possible and maintain correct accountability. **Responsibilities**: **Delivery Management**: - Deliver stocks to customers as early as possible. - Maintain good repot with customers. - Follow acknowledgement procedures of taking stamp and signature of customers on...

  • Delivery Officer

    4 weeks ago


    Riyadh, Saudi Arabia PepsiCo Full time

    **Overview** JOB PURPOSEManage drivers team to ensure delivery stocks as quickly as possible and maintain correct accountability. **Responsibilities** Delivery Management: Deliver stocks to customers as early as possible. Maintain good repot with customers. Follow acknowledgement procedures of taking stamp and signature of customers on Invoices. Submits...


  • Riyadh, Saudi Arabia Baker Hughes Full time

    **Would you like to take ownership of delivering an exceptional service to our customers?** **Are you passionate about building relationships and ensuring customer success?** **Join our world class Oilfield Services Team** Baker Hughes is the world's first and only full stream provider of integrated oilfield products, services and digital...


  • Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity **You will be working on**: - Keep abreast of the latest software development methodologies in order to be able to provide best-in-class software solutions - Analyze product requirements in order to understand engineering requirements, evaluate the technical feasibility, estimate efforts, and provide the required solutions in...

  • Service Manager

    5 days ago


    Riyadh, Saudi Arabia Giza Systems EG Full time

    Ensuring the correct and proper delivery of customer support services to our customers - Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. - Take ownership of customers issues and follow problems through to resolution - Guide the sales and presales team in any projects pertaining warranty...

  • Delivery Coordinator

    3 weeks ago


    Riyadh, Saudi Arabia Hamad M. Al Rugaib & Sons Trading Co. Full time

    **Job description**: A delivery coordinator is responsible for managing the distribution and delivery schedules and ensuring that the items for delivery are thoroughly inspected for quality. Delivery coordinators review customer orders multiple times to prevent distribution delays and possible complaints. They also reach out to the customers for delivery...

  • Senior Ios Engineer

    4 weeks ago


    Riyadh, Saudi Arabia Delivery Hero Full time

    About the opportunity **You will be working on**: - Keep abreast of the latest software development methodologies in order to be able to provide best-in-class software solutions. - Analyze product requirements in order to understand engineering requirements, evaluate the technical feasibility, estimate efforts and provide the required solutions in...