Key Account Customer Care
3 weeks ago
**Member Service Support**
- Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
- Guide members on points of contact for queries and communication.
- Update members on insurance coverage details, follow up cases, inquiries and responses with full support
- Complete transactions and answering members’ inquiries on time by aligning with internal departments to reach excellent customer satisfaction
- Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience
**Membership Transactions**
- Add and delete members and update member information and coverage class as per group secretary request for the policy coverage
- Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
- Validate medical claims received by members and request for missing documents required for submission
- Ensure that added members have received membership confirmation and follow up on pending claims.
- Update members on pending claims and provider requests and justify rejections
- Recover rejected pre-authorization requests and support to revise the rejected requests
**Skills**:
- Group secretaries and members
- Business managers & Sales
- Cross Functional Departments
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Key Account Customer Care
1 week ago
الجبيل, Saudi Arabia Bupa Arabia Full timePromote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services. - Guide members on points of contact for queries and communication. - Update members on insurance coverage details, follow up cases, inquiries and responses with full support - Complete transactions and answering...
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Key Account Manager
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Customs Specialist
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Accountant - Jubail Industrial City
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Clinic Operation Department Manager
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Service Engineer
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Service Engineers
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Nursing Supervisor
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Specialist, Contract Services Iii
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Controller
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Family Medicine Senior Registrar
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Storekeeper
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Analyst, Business Planning
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Procurement Specialist
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Operations Specialist
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General Sales Manager
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Procurement Manager
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Finance Specialist for Hsb, Saudi Arabia
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Lead Service Sales Engineer
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Laboratory Cleaner/ Storekeeper
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