In Room Dining Order Taker
3 weeks ago
**About Us**
Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in the San Francisco, California before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal.
Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.
We're looking for passionate, high-spirted individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle Each. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.
Our hotel is only as good as the people it employs so if you’re passionate, focused and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.
**About Kimpton Riyadh**
Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.
An In Room Dining Order Taker plays a key role in ensuring guests receive prompt and accurate room service. Here are the typical day-to-day activities for this position:
**Day-to-Day Activities of an In Room Dining Order Taker**
- **Handling Guest Orders**:
- Answering phone calls from guests placing in-room dining orders.
- Taking detailed and accurate orders, including any special requests or dietary restrictions.
- **Inputting Orders**:
- Entering orders into the hotel's point-of-sale (POS) system to ensure they are communicated to the kitchen and service staff.
- Verifying order details to prevent any mistakes or misunderstandings.
- **Coordinating with Kitchen and Service Staff**:
- Communicating with the kitchen to ensure timely preparation of orders.
- Coordinating with service staff to ensure prompt delivery of food and beverages to guest rooms.
- **Providing Menu Information**:
- Offering guests information about the menu, including daily specials, ingredients, and preparation methods.
- Making recommendations based on guest preferences and dietary needs.
- **Upselling and Promoting Services**:
- Suggesting additional items or upgrades to enhance the guest's dining experience.
- Informing guests about special promotions or seasonal offerings.
- **Handling Guest Inquiries and Complaints**:
- Addressing any questions or concerns guests may have about their orders.
- Resolving issues promptly and professionally, ensuring guest satisfaction.
- **Maintaining Records**:
- Keeping accurate records of all orders and transactions.
- Preparing reports on in-room dining activities and guest feedback.
- **Ensuring Compliance with Health and Safety Standards**:
- Following all health and safety regulations related to food handling and service.
- Ensuring that all orders are prepared and delivered in a hygienic manner.
**Skills and Qualities Needed**
- **Strong Communication Skills**:
- Ability to communicate clearly and effectively with guests, kitchen staff, and service staff.
- **Attention to Detail**:
- Ensuring accuracy in taking and inputting orders.
- **Interpersonal Skills**:
- Building rapport and maintaining positive relationships with guests and colleagues.
- **Problem-Solving Skills**:
- Addressing and resolving issues promptly and effectively.
- **Organizational Skills**:
- Managing multiple tasks and maintaining detailed records efficiently.
**What we need from you**
Ideally, you'll have some or all of the following competencies and experience we're looking for:
- Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
- Two to Three years’ prior tenure in a similar role
- International luxury hotel chain background
- GCC exposure
- English Fluency is required
- Arabic Fluency is preferred
**Teamwork and Flexibility**
In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a co
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