Senior Principal Advanced Support Engineer, Acs

6 days ago

Riyadh, Saudi Arabia Oracle Full time

Senior Principal Advanced Support Engineer, ACS Global Delivery, DB & ES-22000EUV

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**

**Senior Principal / Principal Advanced Support Engineer**, **Database**

**Advanced Customer Services (ACS) / Advanced Services Engineer (ASE)**

**Location**:Saudi Arabia**

**Oracle Advanced Customer Services (ACS)**

In Advanced Customer Services customer success is our North Star, when organizations choose to partner with us, we work with them across their journey.

**Who are we?**

ACS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded and diverse team of highly skilled technical engineers. The ASE establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, multi-cloud and on-premise environments.

We are looking for a **Senior Principal / Principal Advanced Support Engineer** who will be responsible of _Cloud Data management domain of ACS customer solutions for OnPrem, private, public multi-cloud and Cloud at Customer (ExaCC) technologies, understanding the Customer Business and Industry requirements to provide the best service solution._

**In terms of technical skills**:

- Database Administration 11g/12c/19c General RDBMS Issues and DBA activities.
- Backup and Recovery (RMAN, Secure Backup, DULL tool..etc)
- Migration /Upgrades and loading data
- Oracle Data Guard and Oracle Real Application Cluster/ASM
- Database Security (Database Vault, Audit Vault and Database Firewall, Transparent Data Encryption (TDE), Virtual Private Database (VPD), Oracle Data Masking & Redaction, Oracle Label Security)
- Systems -Exadata configuration, Administration, Patching, Baremetal restore, Performance Tuning, Migrations, Upgrades, DBFS, VLAN tagging and HCC compression.
- Oracle Golden Gate (Installation Configuration, replications Classic, Integrated and Coordinated, performance, Veridata installation and configuration for creating comparisons, Plugin for OEM)
- Oracle Performance Tuning
- Enterprise Manager & Cloud

For this position, we are looking for a creative, innovative and motivated professional with an open and flexible mindset who will work closely with the Customer to ensure alignment between business change, IT architecture, technical solutions, business resources and processes.

As integral part of a global Organization, the Senior Principal / Principal Advanced Support Engineerwill be working within an international environment with colleagues around the globe and contribute to global technology driven initiatives or innovation programs for continuous service improvements.

**As a **Senior Principal / Principal Advanced Support Engineer** in Oracle ACS you will**
- _Assess and analyze customers business needs to make sure that Oracle solutions meets the customer’s objectives_. _
- _Ensure Oracle cloud/OnPrem technologies are leveraged appropriately using best practices._
- _Be the Oracle Solution Delivery authority to ensure that customers make informed decisions regarding scope to achieve beneficial solutions cost effectiveness, quality and reusability._
- _Providing technical guidance on Oracle cloud and/or on-premise solutions to customer and other Oracle team members to underpin successful delivery._
- _Support solutions around multi-cloud and hybrid cloud setups._
- _Ensure successful handover from Implementation toward operations making sure the implemented solution will fit the customer requirements._
- _Working closely with the Technical Account Manager to ensure that the individual work streams are technically well managed._
- _Be the main contact for new business opportunities by supporting our presales team. Identifies and promotes opportunities for sales of Oracle products and services to support business growth._
- _Actively lead and contribute to strategic programs and initiatives._
- _Ability to be a technical team leader and coach team members in relevant skills. Finding ways to recognize the contributions of others in the team._
- _To summary - helping to use and take the best advantage of all the value our company offers to our customers._

**Job Requirements, Skills and Qualifications**
- _20+ Years_ _in delivering Oracle solutions and/or transformation programs ideally using cloud technologies._
- Applicants are required to read, write, and speak English and Arabic are a plus.
- _You may be required to deliver services both remotely or onsite depending on business requirements._ _
- _You have experience acting as an advisor or similar with cloud solution design, implementation, and delivery._
- _You are proficient in designing and developing Oracle cloud solutions._
- _You have _excellent analytical, problem solving, strong written and verbal communication skills,

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