Junior Integration Support Engineer
5 days ago
**Responsible for 1st level IT supports according to corporate standard IT policies and procedures.**
- Operations: Assignment distribution and minimum tolerable knowledge base
- HIS: knowledge base in HIS and support approach
- Ticketing system and productivity reporting
- Scope of support and awareness of the devices
- Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer)
- Implement, maintain and adhere to corporate Information Security Policies
- Perform account creation/update activities (Mail, AD, Voice, etc..)
- Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.
- Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system support
- Ensure the implementation of desktop policies and controls.
- Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.
- Adhere to SLA’s (Service Level Agreements), defined for all types of IT services within scope.
- Share knowledge with team regarding resolution of unknown issues.
- Understand and implement IT processes
- Provide feedback contributing to process improvement/Revamp
- Contribute to knowledgebase by adding new technical problems/ errors and how to resolve them.
**Personal Skills**:
- Good interpersonal skills
- Good problem-solving techniques
- Ownership and self-motivation
**Technical Skills**:
- Ticketing system and productivity reporting experience is preferred.
- Enter systems experience.
**Job Details**:
Job Location
Dammam, Saudi Arabia
Company Industry
Integration
Company Type
Employer (Private Sector)
Job Role
Support Services
Employment Status
Full time
Employment Type
Employee
Job Division
SEGY
Career Level
Entry Level
Years of Experience
Min: 1 Max: 1
Nationality
Saudi Arabia
Degree
Bachelor's degree
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