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Network Engineer
7 days ago
Yanbu, Saudi Arabia
- Tech Hiring
- 3080175
**Job Description**:
**Network Engineer - Avaya or Cisco Telephony System Specialist.**
- Troubleshooting and performance maintenance virtual and physical servers in several geographically dispersed hosted data centers
- Provide proactive communication to the customer base for wide scale service affecting problems
- Design, Deploy, Configure, ANS (Avaya Notification Solution), HA configuration, various features implementation.
- Design Deploy, Configure AADS (Avaya Aura Device services)
- SAMAL integration with AADS (Avaya aura device services) SSO
- Strong knowledge on Various phones debugging (Vantage,96xx,J series )
- Remote worker implementation with multi factor authentication.
- Design Deploy, Configure of Avaya Session boarder controller (SBC)
- implementation and administration of CM ESS LSP SLS, integration of TETRA, PAGA.
- Performing certificate (TLS, SSL etc) renewal for various system Avaya CC & UC products
- Creating RFC for Various Activities such as Certificate renewal, Vulnerability fix etc.
- Performing Preventive maintenance in cloud and on-prem environment
- Design and develop the various complex IVR and call routing requirements
- Providing governance, support and operational escalation for the production environment
- Perform Annual Telecommunications and Monitoring Assessment Program (TMAP) inspections
- Analyse current Telephony & CC environment and propose, manage, and lead key improvement projects
- Design and architect contact center solutions tailored to meet the specific needs and goals of the organization, ensuring optimal customer service and communication.
- Strong knowledge of contact center technologies, including CCaaS, ACD, IVR, CTI, VoIP, and omnichannel communication platforms.
- Planning, deployment, installation, administration and management of Vm-ware products ESXi, Vcenter
- Excellent Linux-Red hat skills.
- Avaya Communication Manager (CM)
- Avaya System & Session Manager (SM & SMGR)
- Avaya Aura Web Gateway (AWG)
- Avaya Aura Messaging (AAM)
- Avaya Aura Equinox Conferencing
- Avaya Equinox recorder
- Avaya Vantage, J series, 96xx end points
- Avaya Workplace Client
- Avaya Media server (AMS)
- Avaya Application Enablement Services (AES)
- Avaya Session Border Controller Enterprise (ASBCE)
- Avaya Aura Device services (AADS)
- Avaya Work Force Optimization (WFO)
- Avaya Notification Solution (ANS) Mandatory
- CTI Integration/Application
- Apache tomcat Server
- In depth knowledge of Voice Telephony of Avaya CC & UC
- Hands on experience (installation and maintenance) on Avaya Voice Products like: Administration / Maintenance / Implementation of Avaya Red Voice system, (Media Gateway), G430, G450
- Skill on Integration of Third-Party Applications
Avaya Aura Call Manager IPT
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
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