Field Technician- Medina, Saudi

4 days ago

المملكة العربية السعودية, Saudi Arabia Nielsen Full time

We provide our clients with the deepest understanding of audiences—and we can't do that without our Panel Recruitment and Field Operations teams. They work in-person to build important connections with current panelists, who provide the vital data that powers businesses, and recruit new panelists.

**ABOUT THE ROLE
At Nielsen, we prioritize measuring the total audience for our data and insights. As a member of our Field team, you will build trusting relationships that give KSA households a voice Responsible for the installation and maintenance of Nielsen metering hardware and software in panel households, maintaining ongoing panel cooperation, and ensuring panel quality and security.

**ROLE DETAILS**:

- Foster and maintain strong panel member cooperation through more than formal relationships according to company procedure.
- Provides clear, courteous and effective telephone and Face-to-Face support for panel members Install, maintain, and de-install Nielsen metering hardware and software in panel member households according to procedure.
- Conduct panel household questionnaire updates as assigned (e.g. demographic, lifestyle, privacy agreements, etc.)
- Collect and report panel data according to policy and procedure.
- Execute standard operating procedures to ensure panel quality and security maintained.
- Manage assigned assets in order to maintain panel households and quality (e.g. metering equipment, laptop, company vehicle, mobile phone, etc.).
- Liaise with quality control, panel management, and recruitment staff to maintain panel quality and performance.

**QUALIFICATIONS & SKILLS**:

- Strong verbal and outstanding interpersonal communication skill
- Excellent knowledge of local culture and peculiarities
- 2+ years’ experience in KSA in the area of f2F customer service. Ideally: Cable provider reps., Home appliance installation etc.
- Sales/technical support/customer service background
- Exceptional Customer service / relationship-building skills and results orientation
- Ability to speak local dialects, English proficiency B2 and higher
- Proficient computer hardware and software knowledge and skills
- University / Technical certificate
- Electronic technology knowledge
- Ability to operate effectively with high energy and flexibility in a quality, fast-paced, and constantly evolving environment
- Willingness to spend defined proportion of time travelling (in the field)
- Ability to work remotely, individually, and in a team environment
- Result oriented with aptitude for continuous process improvements
- Business acumen
- Valid driving license with clean background

**ABOUT THE TEAM**

Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.

**ABOUT NIELSEN**

About Nielsen As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what is true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You will enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work

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