IT Operations Support Specialist Riyadh

2 weeks ago


المملكة العربية السعودية, Saudi Arabia Nahdi Full time

Responsible for the monitoring, tracking and resolution of IT-related issues while escalating as necessary to the appropriate resource. Contribute to the Service Desk in a strong customer service focused role, take ownership of tickets and will be able to see issues through to the end.

**Accountabilities**

**Pharmacies Support**:

- Provide friendly, courteous and quality level-one software and hardware support for 35+ Pharmacies.
- Monitor and maintain incoming IT Pharma Service Desk support tickets.
- Support all (local & remote) pharmacies associated to him by management.
- Execute new projects Roll outs in all associated pharmacies as per Company plans.
- Conduct regular visits as a preventive action.

**Point of Sale**:

- Responsible for POS and laptop computer configuration, Connectivity, POS peripherals deployments and troubleshooting.
- Hands-on Technical support of Point of Sale (POS) terminals and related HW/SW and peripherals.
- Prepare new POS units and install all standard software’s (Oracle Retail program, antivirus, Open Office, etc.) for delivery to stores.
- Escalate and Report un-resolved issues to the POS Supervisor until resolved.

**Service Level Agreement**:

- Reinforce SLAs to manage end-user expectations

Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.

**Work Environment**
- Indoors : 25%
- Outdoors : 75%
- Working Days : 5 Working Days
- Days off : 2 Days Off
- Working Hours : 8:00 AM - 6:00 PM (1 hour break)

**Job Requirement**
- **BSc in IT (or Diploma in Computer Science)
**Education
- **1 Year of Experience
**Experience
- **MS Office Suite**:

- **Knowledge of POS Maintenance and Microsoft products**:

- **Microsoft Certified Professional (preferred)**:

- **Experience in computer hardware maintenance (POS)**:

- **Experience in computer Software (MS Office, Windows : XP, Win7/8)**:

- **ITIL certification (preferred)
**Computer Skills
- **English**:

- **Arabic
**Languages



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