Operations Training Manager
2 months ago
Job purpose:
- Responsibilities will include delivering training and coaching, assessing the therapist's understanding and mastery of training, and providing management with feedback and suggestions for additional training requirements.
- Key roles and responsibilities:
- Delivering technical and non-technical training to new and existing employees in training and one-on-one settings.
- Researching, developing, and reviewing training manuals, preparing training plans, and selecting appropriate training aids.
- Analyze course evaluations to judge training session effectiveness and develop recommendations for improvement.
- Reviewing and providing input to instructional designers regarding curriculum, course content, and training tools; modifying or adapting training materials and tools; and coordinating preparation of training materials.
- Always update the training manuals with market trends
- Create new suggestions for treatments
- Document procedures for treatments adopted and ensure they are available at all times and communicated to the team.
- Monitor and report on spa and technician performance
- Perform training Needs analysis to identify weaknesses/areas of development and conduct appropriate training.
- Be a part of the recruitment process for the SPA Team to assess the training requirements.
- Lead and motivate staff at every step, in training, and outside the training space.
- Assesses all employees' progress continually and trains employees with positive reinforcement.
- Ensure that accurate and practical training notes are prepared and distributed during training sessions and regularly updated.
- Create accurate evaluation reports for all therapists upon course completion and any other relevant documentation required.
- To become trained in all levels of SPA treatments and products, keep updated on new techniques or changes to procedures, and provide the support team with any recommendations or improvements to the training documents.
- Submit current expenses, time sheets, and Training Reports per course for all on-site training and at the end of each course.
- Embrace online learning/ virtual training where required.
Job Requirements:
- Bachelor's degree
- Minimum 5 years of similar experience
- Sales or spa management experience is an advantage
- Good understanding of spa business and accounting
- Strong interest in personal development
- Flexibility and resilience in a changing work environment
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