Training Manager
7 months ago
Job Summary
The Prestige Fragrances & Makeup training manager for KSA is responsible for the training, coaching, motivation, assessment, and grooming of the BAs. She is involved in the recruitment of the BAs in KSA along with the sales team. She manages the Makeup Field trainer and is responsible for the training of COTY BAs, retailer BAs and fashion house staff (based on business requirement).
**Responsibilities**:
Training
Propose and align the training calendar with Head of Education (On-Boarding, Novelties, Sales Technique, Makeup Application). Adapt the regional training content to KSA (language & content). Collaborate with other training managers to ensure the standardization of the content across all markets (fragrances & makeup). Provide feedback to the global & regional education team on the content needs of KSA. Deliver KSA specific training content, when needed. Deliver in-class and online trainings to BAs, retailer staff, promoters, and fashion boutique staff. Assess the effectiveness of trainings with post training analysis. Organize and deliver training seminars in KSA
In-Store Coaching
Propose and align in-store coaching calendar with Head of Education. Coach the BAs in-store on client experience. Provide constructive feedback and motivate the BAs. Document specific action plan for each BA based on the coaching session. Follow up on the progress of the BA in the next visit. Provide summary of in-store coaching to BA manager/stakeholders and Head of Education.
People Management
Align on the yearly goals of the field makeup trainer with the Head of Education. Manage the day to day of the Field Makeup Trainer. Align & ensure the execution of makeup in-store coaching calendar of the trainer. Assess, coach and motivate the makeup field trainer to develop the technical makeup skills of the Beauty Advisors Beauty Advisors
Assessment
Assess the product knowledge through written or online quizzes as well as during in
- store visits. Assess the sales technique and grooming through the in-store coaching sessions. Provide overall feedback to the BA manager/stakeholder and recommended next steps for each BA. Coordinate with the rest of the training managers on the design of the assessment tools to ensure standardization across all markets.
Recruitment
Motivation
Organize BA motivation activities and BA team building activities (BA Iftars, team building activities, etc ) Create an environment of belonging to COTY for the BAs. Lead the Rewards & Recognition program for the BAs, in alignment with the sales supervisors/managers and execute as part of the training seminars. Grooming & Product Allocations - Own the update and deployment of the grooming guidelines to the KSA BAs. Own the sourcing/production of uniforms and badges for all the KSA BAs. Own the product allocation and BA gifts process for Fragrances & Makeup.
Events & PR
Support the marketing team by being the brands’ spokesperson in PR events. Represent the fragrance brands in retailer led events, as per the alignment with sales & marketing. Conduct fragrance masterclass for VIP customers, when requested
Reporting
**BA Database**: Maintain updated BA database for the BAs in scope. Training Tracker: Update and share the training tracker with the Head of Education on a monthly basis. Training Close Out Report BA Assessment Reports: Provide a detailed report on BA assessment
(instore/written/etc ) to the BA manager/stakeholders and Head of Education. In-Store Coaching Reports
Qualifications Arabic and English Speaker Previous training experience in luxury beauty brands (Fragrances and Makeup) Excellent communication skills (verbal and written) Collaboration skills Microsoft Office skills (excel, power point, etc )
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