Operations Execution Specialist/تخصص تنفيذ
4 weeks ago
القسم: خدمة العملاء
**وصف الوظيفة**:
- تسجيل وإدخال الشحنات أو الشحنات إلى نظام اللوجستيات لضمان وجود المعلومات الحالية للمعالجة المستقبلية.
- تعبئة وإعداد وتصنيف والاحتفاظ بالشحنات وفقًا للوجهة والتوجيه التي يتم التعامل معها بواسطة الموظفين المعينين.
- حساب وتقديم معلومات حول إحصاءات الشحنات؛ الوزن والوجهة والكمية والنوع والرسوم... إلخ.
- أداء مهام التعامل مع المواد ، واستلامها ، وتسليمها إلى التوجيه المطلوب ، المعالجة ، المستلم أو أي جهة معنية أخرى.
- التواصل والتنسيق ومتابعة والإبلاغ عن المواد المعالجة أو العناصر التي يجب تلاعبها ، وتسليمها إلى الأطراف الأخرى ، أو تزويد الملاحظات حول الحالة.
- توفير اتصالات ظاهرة مع العملاء والزبائن وتوفير لهم المستوى المطلوب من الخدمة في الإجابة على استفساراتهم.
- أداء مسائل التصنيف والوثائق كما هو منصوص عليها ، وتقديم المساعدة الحيوية في الحفاظ على السجلات ومتابعة الحالة للشحنات قيد التنفيذ.
- إجراء أنشطة الاستقبال والتشاور مع العملاء بشأن أي استفسارات ، والرد على الهواتف ورسائل البريد الإلكتروني بشأن أي مشكلة.
- التنسيق مع العملاء لترتيب توفير خدمات اللوجستيات في موقع العميل.
- التعاون والتقييم في تقديم عمليات لوجستية أخرى حسب الرغبة والطلب من الإدارة على مستوى أعلى.
- تنظيم وتنسيق الإجراءات المتعلقة بتطهير البضائع أو الشحنات في الميناء.
- التواصل مع الإدارات الأخرى بما في ذلك المبيعات والتسويق لتخطيط العمل بشكل فعال وتوزيع الأعباء العمل.
- ضمان أن موظفي الموقع في أعداد كافية وكفاءة لتلبية جداول الشحن المخططة.
- اتباع إجراءات التقارير عن الأداء والميزانيات والتقارير الأخرى المطلوبة من وقت لآخر للمدير المباشر
يرجى إرسال سيرتك الذاتية وتفاصيل الاتصال الخاصة بك إلى محفوظة
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