Manager - Process Analysis & Improvement

3 months ago


الرياض, Saudi Arabia Evalueserve Full time

**Elevate Your Impact Through Innovation and Learning**

We have 4,500+ talented professionals operating across 45 countries, including India, China, Chile, Romania, the US, and Canada. Our global network also extends to emerging markets such as the Middle East and the rest of Asia-Pacific.

Recognized by Great Place to Work in India, Chile, Romania, the US, and the UK, we offer a dynamic, growth-oriented, and open culture that prioritizes flexible work-life balance, diverse and inclusive teams, and equal opportunities for all.

Watch this video to understand what it means to **Elevate Your Impact **at Evalueserve

**Important responsibilities in this role will include**:

- Process Analysis: Conduct assessment of existing investor interaction processes to identify gaps, and opportunities for improvement.
- Redesigning Workflows: Develop optimized workflows that streamline investor interactions, reducing complexity and time taken at each stage of the investment lifecycle.
- Standardization: Create standardized processes to ensure consistency in investor experiences across different channels and touchpoints.
- Automation: Identify opportunities to automate repetitive tasks, such as document handling, communication, and data entry, to improve efficiency.
- Cross-functional Collaboration: Work closely with other departments such as IT, Legal, Compliance, and Customer Service to implement process improvements that align with organizational goals.
- Process Implementation: Lead the implementation of new processes or improvements, ensuring that changes are smoothly integrated into the organization's operations.
- KPIs Development: Define and track key performance indicators (KPIs) related to investor interactions, such as response times, resolution rates, and satisfaction scores.

**Skills we’re looking for**:

- Bachelor’s degree is required.
process analysis & improvement
- Strong understanding of business process management methodologies
- Ability to work in fast-paced environment, prioritize tasks as needs evolve and effectively manage expectations of both internal and external stakeholders.
- Excellent communication, presentation, and problem-solving skills
- Attention to detail and accuracy.
- Proficient in MS Office suite such as Outlook, PowerPoint, Excel
- Mining Industry background is preferred.



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