Supply Lead
5 days ago
_Do you want to help build a world-class institution from the region, experience the thrill of being part of a high-growth technology company, and improve people's lives?_
**About Careem**:
At Careem, we are driven by the purpose of simplifying the lives of people and building an awesome organisation that inspires. Based in Dubai, we started our journey as a pioneer of the Middle East’s ride-hailing economy. Today, Careem is the region’s everyday Super App operational in 13 countries and over 100 cities. The Super App provides a host of daily services that people need to move around, to order things and to transfer money in one unified smartphone app. Our goal is to simplify people’s daily lives so that they can spend their precious time and mindshare on things that really matter and on realizing their potential. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 15 countries and has created more than one million job opportunities in the region
**Role requirements**:
- Clearly understand the fleet needs, behaviors and motivations and use that understanding to improve Customer experience on the platform
- Fleet Quality - Work cross-functionally to drive preemptive CX improvement actions via product, policy and on-ground operations to ensure optimal fleet quality
- Day-Day Supply Operations - ensure optimal experience across all verticals on a daily basis. Identify and solve ops issues in real time.
- Leverage insights from analytics data by providing analyses, reports and dashboards for ops initiatives
- Stakeholder Management - Coordinate with internal and external stakeholders to provide an overview of platform experience and identify opportunities for improved experience and growth
- Facilitate product roll outs on a needs basis: drive adoption, govern go to market process
- Listen attentively to the voice of Customers and Captains and provide meaningful insight to improve their experience on the platform
- Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.
- Analyse data to make decisions and continuous process improvements to deliver a consistent world-class customer experience
**About you**:
- Ability to get hands-on in a complex operational environment, manage multiple tasks and work with tight deadlines
- Confident, outgoing, and with a predisposition to learn and teach others
- Ability to effectively troubleshoot problems and work collaboratively within a team environment
- A strong understanding of the operations and ability to comb through large data sets to find actionable insights to drive business goals.
- 2-4 years of work experience within a similar role and industry is highly desirable
- Flexible in terms of traveling across different cities
- Proficiency in Microsoft Excel and SQL
**What can we offer?**
- Competitive compensation
- Premium medical insurance (including spouse and children)
- Unlimited Leaves
- Entrepreneurial working environment
- Flexible working arrangements
- Mentorship and career growth
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