Collections Specialist

17 hours ago


Riyadh, Saudi Arabia Unifonic Full time

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey.

**Collections Specialist**
- Monitor accounts on a daily basis.
- Identify outstanding account receivables.
- Investigate historical data for debts and bills.
- Take actions in order to encourage timely payments.
- Process payments and refunds.
- Resolve billing issues.
- Resolve customer credit issues.
- Contact customers and discuss their overdue payments.
- Update account status records.
- Prepare and present reports on collection activities and progress.
**Requirements**:

- Hands-on 2-4 years of recent experience in a Collections or Credit Control role.
- Associate’s/Bachelor’s degree in a related field.
- Excellent knowledge of billing procedures.
- Knowledge of various collection techniques.
- Knowledge of MS Office and Odoo.
- Ability to work with targets.
- Problem-solving and critical-thinking skills.
- Good Negotiation skills.
- Fluent in English and Arabic with excellent writing/editing, verbal communication skills.


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