Network Engineer

3 weeks ago

Riyadh, Saudi Arabia Juniper Networks Full time

**Network Engineer
- Saudi**

You will be working as an on-site operational resource, typically as part of a team, to provide product specific expertise in support of the customer's operational or engineering requirements.
- Works closely with customer and Juniper Technical Assistance Center to resolve issues.
- Acts as a change management engineer for Juniper Networks support and development teams.
- Exercises good judgment in selecting methods and techniques for obtaining solutions.

**KNOWLEDGE**
- Maintains a professional knowledge of concepts, practices, and procedures within a particular field.
- Has a good experience, product-specific knowledge, and expertise.
- Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

**SUPERVISION**
- Receives technical direction from multiple contributors.
- Exercises a degree of creativity and latitude.
- Certification: CCIE/JNCIE-SP.
- Number of experienced years: > 5.
- Grade 6.
- Well situated in Fixed and Mobile BB structure and data flow.
- Work on 24/7 shifts that include Mornings/evenings/Nights.
- Work with an operation manager/team leader and other professional services consultants providing industry leading technical services to both the customer and partner
- Understand the customer’s organizational structure and to be familiar with the network implementation, support processes and procedures.
- Ability to provide high degree of verification and validation techniques to obtain and operate streamline network.
- Participate in conducting regular network audits and point out weak points, and solve them.
- Familiar with PAT process and be able to address all constraints with design team and partners.
- Customer trusted advisor and articulates network issues in a very professional and cost effective way.
- Troubleshoot Hardware and network problems and to track JTAC critical (P1/P2) cases through out to problem resolution.
- Produce a written summary report of the status of equipment and network problems on a regular basis to the customer.
- Develop secondary skills in other products in the Juniper product portfolio.
- Has a good implementation skills and experience
- Aware about the project management lifecycle
- Developed excellent skills in reviewing design and implementation documents.
- Professional knowledge of Routing Protocols, for example BGP/ISIS/OSPF, Switching Networks & hands on troubleshooting of networks.
- Professional knowledge of Juniper Networks SRX, M-, MX- and T-series architectures
- Strong scripting and automation skills
- Knowledge of the backbone IP/MPLS infrastructure, IGW, network services and mobile packet core for mobile operators would be a significant advantage
- Working in a service provider environment
- Strong presentation skills.
- Telco Cloud and DataCenters.
- Excellent written and verbal communications skills are required, along with good personal organizational skills and the ability to provide leadership for front line Technical Support Engineers.
- A solid customer service attitude is required with strong English language skills.

**Desired Skills & Experience**

**EXPECTATIONS and CAPABILITIES**

Analyze Information
- Gathers and analyzes the most critical information needed to understand problems.
- Analyzes problems and issues from different points of view.
- Readily recognizes problems requiring attention.
- Breaks down problems into manageable components.
- Determines the root causes of problems and issues.

Demonstrate Professional Judgment
- Applies accurate logic and common sense in coming to conclusions.
- Chooses courses of action that are consistent with policies, procedures, and rules.
- Recognizes the implications and risks of actions and decisions.
- Makes timely decisions on problems/issues requiring immediate attention.

Address Customer Needs
- Asks questions to accurately identify customer requirements, expectations and needs.
- Seeks feedback from customers.
- Addresses customer needs by involving the right people (resources) at the right time.
- Follows up with customers to ensure problems are solved.
- Meets or exceeds customer service needs, and reports barriers.
- Secure customer Network and make it robust.

ABOUT JUNIPER NETWORKS
Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world’s largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision - Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 g

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