IT Support Specialist

1 month ago


الدمام, Saudi Arabia SGS Full time

**Company Description**:

- We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of _**_2,600 offices and laboratories_**_, working together to enable a better, safer and more interconnected world._

We are looking for an experienced IT Support Specialist to be based in Jubail, KSA.
- Provide telephone support answering, logging and prioritizing Service Desk tickets to ensure that the service level targets are met.
- Ensure an adapted communication to the users in case of minor or major incidents and provide feedback until full resolution.
- Escalate tickets to the infrastructure team or third parties such as external support or maintenance companies, as appropriate, to ensure the timely resolution of calls.
- Carry out day-to-day administration of the Windows infrastructure and resolve technical problems as appropriate
- Manage network printers/scanners, LAN switches, firewalls at multiple locations.
- Troubleshoot and if required, referral of hardware faults to third parties, where appropriate, assign warranties on hardware to third parties.
- System administration using Azure Active Directory.
- Troubleshoot issues with Windows accounts/mailboxes

**Qualifications**
Knowledge & Work experience:

- 3 years of experience in an IT environment preferably in Windows 10/11 installations. Essential to have working experience and knowledge in Cloud Infrastructures and Microsoft Technologies
- High Availability and Disaster Recovery Solutions
- Basic Networking knowledge
- Azure Active Directory, O365/M365 Solutions
- Microsoft Office Suite including Word, Excel, PowerPoint and Visio
- Windows 10/11
- Data protection/management in line with group approved policies and procedure
- Exposure to Networking, Firewalls and Security
- Exposure to Azure Public cloud Skills, Cyber security knowledge. RFID, CCTV & Access control systems knowledge.

**Skills**:

- Demonstrate competence in oral and written communication
- Speak with customers/suppliers/peers in a professional manner and must be tolerant and adaptable to change in a fast-moving environment
- The ability to use initiative to solve problems and must be flexible during times of change with a can do, will do attitude
- Quick learner, able to assimilate technical information rapidly and translate this into assisting customers with issues or supporting the Technical Services team with project delivery.

**Additional Information**
LI-Onsite



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