Salon Manager
6 months ago
**Salon Management**
Minimum 2 years of experience working in a premium clinic, salon, spa or beauty industry.
Experienced in managing large teams of 15+ people.
Ensure all company licenses and teamwork permits and in place and available in the studio.
In charge for keeping comprehensive records of all documents and supporting any audits by DM, DED, DHA, MOL showing correct paperwork taking note any issues they raise.
Ensure maintenance contracts and insurance is in place and active and perform renewal upon expiry.
Manage any Government inspections.
Identify any store maintenance & upkeep issues and liaise with maintenance team & 3rd parties accordingly.
Ensure mall work permits are in place for any maintenance & upkeep in the store.
Ensure high standard of salon cleanliness and upkeep throughout the day.
Ensure that all opening and closing procedures are being followed by front of house and floor assistants.
Ensure retail area is always fully stocked.
Communicate to management all occurrences involving staff or guests in the that require attention.
Assist in all areas of operation as requested by management.
Handle highly confidential, sensitive and/or critical information, files, records, and reports.
Managing inventory and retail stock. Raise request when stock level is low. And ensure no professional product wastage.
Ensure stock count is done by floor assistants on weekly basis. Review stock count and raise order for low stock items.
**Front of House**
Welcome customers and manage their journey.
Check customers in and out and collect customer payments.
To perform daily reconciliation of financials.
Host customers and constantly find ways to surprise and delight them.
To daily read the appointment schedule and customer profiles and add notes as required.
To take full responsibility in managing and optimizing the schedule for the studio.
Managing customer profiles, ensure they are comprehensive and constantly populate their profiles with customer notes and data.
Handling customer complaints with empathy and courtesy and rectify accordingly.
Detail to guests what to expect during their experience and provide them with reading material (menu, styles, images).
To follow up with guests who are running late for appointments.
Provide & assist guests to fully complete Consultation forms.
Describe & give information relating to our services & products using the correct verbiage.
Recommend and educate clients on retail products to best suit their needs.
To be fully aware of and to where possible take action or expedite all guest comments or concerns.
Communicate to management any and all occurrences involving staff or guests in the that require attention.
Assist in all areas of operation as requested by management.
Handle highly confidential, sensitive and/or critical information, files, records and reports.
Support artists in managing their schedule requirements.
Follow up with customers as required.
In charge for keeping comprehensive records of all documents and supporting any audits by DM, DED, DHA, MOL showing correct paperwork taking note any issues they raise.
**Customer Relationship Management**
Ensure customer journey is followed by all team members.
Manage client relationship and complaint resolution.
Support front desk or step in as and when required.
Constantly find ways to surprise and delight clients.
Ensure all client appointments are confirmed for the next day.
To daily read the appointment schedule and customer profiles and add notes as required.
Managing customer profiles, ensure they are comprehensive and constantly populate their profiles with customer notes and data.
Handling customer complaints with empathy and courtesy and rectify accordingly.
Detail to guests what to expect during their experience and provide them with reading material (menu, styles, images).
Provide & assist guests to fully complete Consultation forms.
To be fully aware of and to where possible act or expedite all guest comments or concerns.
Follow up with customers as required.
Decide on customer refunds. Maintaining our motto around satisfaction-guarantee.
Approving crediting customer accounts for refunds.
Manage and encourage client feedback for online reputation.
**Sales & Revenue**
Monitor and manage store sales (product & services) and share reporting.
Work closely with call center and the reception team to ensure all gaps are filled to ensure maximum revenue.
Support in developing and continuously improving sales script and customer journey.
Coach the team to convert all enquiries into an appointment.
Coach the team to upsell and cross-sell treatments.
Gain strong knowledge about treatments, products and FAQs.
Promote and launch any programs, promotions and/or discounts available across stores.
Manage petty cash.
Manage front of house and back of house team members
Develop and publish team work schedules.
Ensure accurate daily cash up and manage any c
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