Regional Service Center Manager

4 weeks ago


Dhahran, Saudi Arabia Alfa Laval Full time

We are glad you want to help us make a difference

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a Regional Service Center Manager, you will play a pivotal role in overseeing and managing our service center operations and strategies in the Middle East region. You will lead a dedicated team of service professionals and ensure the delivery of exceptional service quality to our customers. If you have a passion for leadership, a knack for problem-solving, and a commitment to operational excellence, we want to hear from you

Job Description Summary

Responsible for leading, developing and securing a high performing Service Center organization in line with the overall service strategy and the Alfa Laval culture in order to

a) Create superb customer experience and deliver service excellence.

b) Collaborate with sales to meet and grow the service demand.

c) Responsible for the service center’s financial results.

d) Lead the service centers’ transformation roadmap whilst focusing on competitiveness, cost.

e) optimization and technology investments for efficiency improvements.

Responsible for Abu Dhabi, Qatar, Jubail and Yanbu service centers.

This position is based out of Jubail Service Center, Saudi

Reporting to Regional Service Operations & HSEQ Director.

**Job Description**:
1. Secure a strong QHSE culture within the service centers.

2. Develop and implement the service center excellence strategy in alignment with the regional service operations, MEA and global strategic priorities.

3. Lead and accelerate the service centers’ transformation roadmap whilst focusing on competitiveness, cost optimization and technology investments for efficiency improvements.

4. Manage and develop capabilities needed to support the overall Service strategy.

5. Lead the service centers’ team giving the direction and ensuring that they are performing with a strong customer orientated mindset.

6. Develop, motivate and coach direct reports and secure a proper competence development to transition the team to service advisors.

7. Collaborate with sales to meet and grow the service demand.

8. Fully responsible for the Service centers’ cost center forecast and result including investments.

9. Adapt quickly availability of internal and external resources based on customer demands.

10. Identify and manage high quality sub-suppliers for repairs and reconditioning.

11. Ensure that jobs are executed according to importance in close cooperation with sales and deviations are reported quickly.

12. Implement continuous safety and efficiency improvements based on ALPS board meetings as well as by innovative processes and technologies.

13. Monitor and develop the service centers’ operation quality control, quality systems, 5S, ALPS and SOP implementation and drive improvements with the support of the QHSE Manager.

14. Implement and follow up on relevant KPIs to measure and improve performance.

Qualifications:

- Bachelor's engineering degree in mechanical or equivalent work experience.
- Experience in change management and driving transformation.
- Proven experience in service center management or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and decision-making skills.
- Results-oriented and customer-focused
- Ability to thrive in a fast-paced environment.
- Budgeting and financial management experience is a plus.

What is in it for you/ What we offer?
- Opportunity for career growth and development.
- A supportive and collaborative work environment.
- A chance to make a significant impact within a growing company.


  • Regional Hseq Manager

    4 weeks ago


    Dhahran, Saudi Arabia Alfa Laval Full time

    About Us Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. **Responsibilities**: - Develop and implement the HSEQ strategic plan in alignment with...

  • Cfs Credit Controller

    1 month ago


    Dhahran, Saudi Arabia Emerson Full time

    Reporting to the Senior Customer Financial Services Manager, the CFS Credit Controller will perform Credit & Collections activity for the West Region. Ensure self and company targets are achieved for the Region. To assist the management in implementing and supporting company policies and procedures. **Your role responsibilities will include, but not be...

  • Service Coordinator

    1 month ago


    Dhahran, Saudi Arabia Emerson Full time

    **_Job Summary _** **_To provide quality and professional coordination support to the Emerson customer base for all Emerson Final Control products in Saudi Arabia _**_.**_Job Description _** Responsible for interfacing with customers, suppliers, LBPs in functional areas such as Quotation coordination, order processing, material planning, delivery...

  • Aftersales Product

    1 month ago


    Dhahran, Saudi Arabia Talent Pal Full time

    About Us Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. **Job Description**: - Develop, monitor and continuously improve the applicable work...


  • Dhahran, Saudi Arabia Alfa Laval Full time

    Service Operations Department is looking for a Field Service Engineer to be located in Jubail, KSA. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets. The position will be responsible for the Preventive maintenance, repair, fault...

  • Workshop Supervisor

    1 month ago


    Dhahran, Saudi Arabia Emerson Full time

    Based in Jubail and responsible for Emerson FCTL department service operations in KSA, under the direction of the Regional Service manager. The workshop supervisor is responsible for promoting positive conduct through policies and practices of Company and management. Local coordination of all in house, Overhaul, parts and repair activities relating to all...


  • Dhahran, Saudi Arabia Alfa Laval Full time

    We are glad you want to help us make a difference! At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive...


  • Dhahran, Saudi Arabia Cutting Edge Search Full time

    Customer Relationship Management: Build and maintain strong relationships with existing customers to drive repeat business and foster customer loyalty. Provide ongoing support, resolve customer issues, and address any concerns to ensure a positive customer experience.Sales Forecasting and Reporting: Forecast sales projections for the region based on pipeline...


  • Dhahran, Saudi Arabia Bounty Hunter World Full time

    We are seeking a Communication & Network Specialist to join the Communication Division of King Abdulaziz Center of World Culture (Ithra). Ithra is an all-purpose cultural destination, an environment for transformative experiences to unlock the power of potential through mastery in arts, science, literature and innovation. The Communication & Network...

  • Field Engineer 2

    1 month ago


    Dhahran, Saudi Arabia Welltec Full time

    RCP-001517 - DEADLINE 2024-01-31 **A world class company**: Welltec is a diverse company with employees from more than 50 countries. This contributes to our unique atmosphere with a global dimension and yet a strong local foothold at the various bases. Our technologies and services are for the global market, but our solutions are local and tailored to each...


  • Dhahran, Eastern Province, Saudi Arabia General Electric Full time

    Job OpportunityExciting position available for the Saudi operations at Baker Hughes a GE company, a top player in the Oilfield Services sector.Key ResponsibilitiesReceive, review, and enter customer orders for key accounts.Write procedures and assist in establishing department policies.Participate in training customer service personnel.Handle multiple...


  • Dhahran, Saudi Arabia MPH Global Services Full time

    Category: Construction Industry: Oil & Gas City/Country: Jubail, Saudi Arabia Location: Jubail We are looking for a **Construction Management / Superintendence Services **with the following details: **Location : Jubail, Kingdom of Saudi Arabia** **Duration : 12 months, renewable** **Work Status : Resident** **Start date : Q2 2024** **The service...


  • Dhahran, Eastern Province, Saudi Arabia General Electric Full time

    Job SummaryPosition for the Saudi operations has become available. Start your career with Baker Hughes a GE company, a leader in the Oilfield Services industry.Essential ResponsibilitiesReceives, reviews, and enters customer orders for key accounts. Writes procedures and assists in establishment of department policies. Participates in training of customer...


  • Dhahran, Saudi Arabia General Electric Full time

    Job SummaryPosition for the Saudi operations has become available. Start your career with Baker Hughes a GE company, a leader in the Oilfield Services industry.Essential Responsibilities Receives, reviews, and enters customer orders for key accounts. Writes procedures and assists in establishment of department policies. Participates in training of customer...


  • Dhahran, Saudi Arabia SGS Full time

    Company Description **SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.** **We are looking for a sustainability passionate professional...

  • Sailpoint Identityiq

    4 weeks ago


    Dhahran, Saudi Arabia Playdawn Full time

    CyberSTG - Saudi Thalate is working with leading petrochemical companies and other excellent partners, we pursue our mission of providing a stable supply of high-quality services to customers by honing the competitiveness of our equity interests while giving due consideration and contributing to environmental protection and community development, and at the...


  • Dhahran, Saudi Arabia Cutting Edge Search Full time

    Prospecting and Lead Generation: Generate leads and identify potential customers through various channels such as cold calling, networking, referrals, and industry events. Develop relationships with farmers, agricultural cooperatives, and agribusinesses to cultivate sales opportunities.Consultative Selling: Engage with customers to understand their agronomic...


  • Dhahran, Saudi Arabia MatchaTalent Full time

    This role required candidate to permanently relocate at Dhahran Saudi Arabia. About the Company This company engages in the exploration production transportation and sale of crude oil and natural gas. It operates through the following segments: Upstream Downstream and Corporate. The Upstream segment includes crude oil natural gas and natural gas liquids...


  • Dhahran, Saudi Arabia Alfa Laval Full time

    About Us Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry. **Responsibilities**: - Execute repairs according to specifications or an advanced repair...


  • Dhahran, Saudi Arabia MatchaTalent Full time

    This role required candidate to permanently relocate at Dhahran Saudi Arabia. About the Company This company engages in the exploration production transportation and sale of crude oil and natural gas. It operates through the following segments: Upstream Downstream and Corporate. The Upstream segment includes crude oil natural gas and natural gas liquids...