Senior Specialist Change Management
2 weeks ago
**1. Job Details**
**Job Title**:
Senior Specialist Change Management
**Department**:
Change Management
**Reports To**:
Executive Manager Change Management
**OD Title (By HR)**:
**OD Title Code (By HR)**:
**Key Words for Search Engines**:
ITIL Training, ITIL Certificate, Request for Change, change advisory board, Release Window, SDLC, Service Management, Change Management, Release Management, Change Request, CAB
**2.Main Responsibility**
- Review and record requests for change (RFCs)
- Evaluate impact on change requests
- Prioritize changes according to business objectives
- Manage the transition of changes from the development team to operations
- Govern the change management process
- Ability to conduct Change Advisory Board (CAB)
- Coordinate the building, testing, and implementation of changes
- Mediate conflicts related to the change where necessary
- Monitor Post Implementation Reviews (PIRs) after the implementation of changes
- Maintain all change documentation (policies, procedures, templates, etc.)
- Produce Weekly progress reports and dashboards
**3.Detailed Tasks**
- Ensure the tasks related to every change request proper release notes and rollback
- Validate the changes in term of scope, impact and release window prior the approval
- Prepare pre-CAB, CAB and management CAB by identifying the qualified changes to be within the agenda
- Provide weekly, monthly and quarterly reports for the change’s status
**4.Scope of Project**
Permanent function
**5.Scope of Work**
Day-to-Day activities
**6.Job Purpose**
To maintain production environment by validating the changes and releases through change management policy and procedure.
**7.Direct Reportees (IF APPLICABLE)**
None
**8. Required Years of Experience**
- Above 5 years in same field
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology or related field
- ITIL Training/ Certificate [Preferred]
**9 Required Technical Knowledge**
- Knowledge in SDLC and Project management lifecycle
- Knowledge in developing processes
- Knowledge in Service Management (Change Management and Release Management)
- Written and verbal communication skills are a must
- General knowledge on Microsoft Office
- General knowledge Operating systems
- General knowledge Storage
- General knowledge Databases
**Job Types**: Full-time, Permanent
Pay: ﷼15,000.00 - ﷼20,000.00 per month
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