Business Project Manager
7 days ago
Our Client
A multi-national information technology services and consultancy company
Your Responsibilities
- Contribute to the identification of opportunities for continuous improvements and sustainability of products, systems, processes, and practices considering global standards, productivity improvements and cost reduction
- Brainstorm new and creative growth strategies for RBWM through digital payments and eChannels
- Compare RBWM products performance against industry best practices with a shrewd eye toward identifying performance and/or profitability improvements
- Work cross-functionally with a wide range of partners, including marketing, business, IT, operations, customer experience, and finance
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Oversee the provision of the business decisions needed for modifications, changes or improvements to be made to existing digital channels to ensure continuous leveraging of the services offered
- Lead innovation projects and establish strategic partnership
- Play a key role in building strategic alliance and business partners for customer acquisitions and cross selling
- Develop digital product partnerships with strategic partners, including management and optimization of the partnership
- Oversee the management vendors to effectively address business and strategic requirements. This includes identifying new vendors and reviewing existing providers for continued alignment.
- Communicate and advocate the product vision.
- Ability to define roadmaps and provide strategic direction based on client needs, industry standards, competition and regulatory changes and to help drive operational cost efficiencies and streamline processes
- Work closely with marketing, product management, UI/UX, sales, training, client support and finance to champion and execute on go-to-market plans, product/feature positioning, digital product marketing campaigns, product partnerships and training
- Analyze existing client usage data, detail client experience impacts and define migration plans accordingly
- Define product usage analytics to drive insights and decisions.
- Evaluate vendor contracts, implementation documentation, and content for new and existing products.
- Act as liaison for external vendors and internal stakeholders. Negotiate/sign contracts, when required, within given authority.
- Maintain regular communication with vendors to learn feature directions, report and seek resolution of defects, and submit and monitor development of requested feature enhancements. Have oversight on upgrades and new feature integrations, working closely with stakeholders to ensure business requirements are effectively addressed
- Provide on regular basis knowledge sharing sessions on relevant industry insights from banking, digital payment, Fintech, and digital channels perspective to other eChannels stakeholders
- Coordinate the identification and prioritization of efforts required to improve the efficiency and quality of digital channels under management, keeping the data clean and reportable by utilizing queries and making recommendations to business partners regarding process changes or data integrity
- Compare vendor service offerings to highlight: capabilities, implementation/ongoing cost, implementation/enhancement benefits, revenue and ROI estimates, transition timeline, risk and resource estimates
Your Qualifications
- Prior experience in digital payments and digital banking is required
- Relevant product knowledge including knowledge of Retail Banking products is desirable but not essential
- Strong understanding in the global & local payment systems
- Experience working in an Agile methodology and exposure to Scrum process
- Successful project management experience with an emphasis on digital payments solutions within the banking industry
- Experience in working with/managing offshoring teams
- Ability to influence stakeholders and work closely with them to determine acceptable solutions
- Fundamental analytical and conceptual thinking skills
- Strong problem solving and analytical skills
- Experience creating detailed reports and giving presentations
- Excellent documentation skills
- Experience leading and developing top performing teams
- SCRUM certification is preferred
- Project Management certification is preferred
Halian Group
With over 20 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.
Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.
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