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Dispatch Team Leader

1 month ago

Makkah Al Mukarramah, Saudi Arabia Jet Aviation AG Full time

Organization and management of flights for our V.V.I.P clients
- Provide professional customer contact/care and service
- Advise clients in aeronautical matters
- Advise clients in country entry requirements

Description/Tasks:
**Flight Coordination for Clients**
- Organization and management of flights for our V.V.I.P clients
- Provide professional customer contact/care and service
- Advise clients in aeronautical matters
- Advise clients in country entry requirements

**Flight Scheduling**
- Prepare and schedule trip on behalf of our management clients
- Coordinate crew assignment with crew planner/crew coordination
- Ensure that airports and routes are operationally suitable
- Ensure that all flights meet company requirements based on tripe type, GACAR Part 125
- Perform route analysis to ensure flight is feasible (aircraft performance, airspace security, sanctions)
- Worldwide communication with aviation authorities regarding overflight
- and landing permissions
- Worldwide organization and coordination of ground handling and fuel as well as with relevant authorities such as customs and immigration
- Worldwide coordination of airport and ATC slots

**Flight Planning**
- Production of operational and ATC flight plans
- Weather and NOTAM analysis for each sector
- Ensure flight plans meet company requirements according to GOM
- EROPS / ETOPS flight planning
- Knowledge of aircraft performance, AFM, MEL
- Compilation of flight plan package for crew (briefing, weather charts etc.)
**OCC - Operation Control Tasks**
- ATC slot monitoring
- Flight following (monitoring aircraft movement messages and other systems)
- Assist travel desk regarding airline, hotel and rental car bookings for crew members
- Assist crew planner regarding crew rotations and flight time limitations

**Additional Team Leader Tasks**
- Establish JASA dispatch team with process
- and system support from Jet Aviation in Zurich, Switzerland
- Take part in company trainings at Jet Aviation in Zurich, Switzerland
- Act as a team instructor
- Supervise and lead JASA dispatch team
- Ensure 24h operation of JASA dispatch team
- Assist superiors to improve workflows and procedures
- Perform workflow inspections and dispatch quality management

Coordinate with GACA and manage GACA audits

Qualification/Experience:

- Multiple years’ experience in the operational field of aviation (preferably private/business aviation) as a dispatcher
- Willing to build up a new dispatch team, establish processes and systems, train team members
- Able to lead a dispatch team
- ETOPS flight planning qualification
- Dangerous goods qualification required, training in safety management and security training
- Fluent in English (written and oral), Arabic is a plus
- Team-player, customer oriented
- and communicative personality
- Ability to work in a high demand customer service environment
- Flexibility regarding working hours (24/7 shift roster)

Jet Aviation AG
Mr Abdullah Ahmed