Technical Service Specialist

3 weeks ago

Jeddah, Saudi Arabia Abbott Laboratories Full time

Primarily responsible to perform installing, maintaining and troubleshooting of ADD instruments as well as customer satisfaction within a given area. Is anxious to find solutions to minor reagent problems.
- Works in a defined territory and be able to take extra projects within the service organization as requested by Service Manage.-
**Products/Strategy planning responsibilities**:
Should have knowledge of Bio Medical Instruments and their functionality, Be Able to demonstrate all operational capabilities of the instruments.

**Sales activity responsibilities**:
Responsible to achieve Service Sales Target as assigned.

**Projects implementation responsibilities**:

- Represents Abbott in a professional manner at all time to develop and preserve a favorable customer relationship and achieve customer satisfaction.
- Supports the service team and ensures success by coaching and counseling them.
- Performs emergency repair and preventative maintenance at customer site.
- Performs modification and engineering updates at customer site.
- Prioritizes service calls within assigned area.
- Prepares detailed documentation of each service call. Sells service agreement renewals
- Identifies situations creating customer dissatisfaction and implements corrective action to resolve
- Implements major product upgrades relative to their assigned product group
- Work as Technical coordinator and advisor for specific product group
- Monitor the Spare parts usage and inventory for his product and as per Abbott standard.
- Create ideas and action plan to improve the Service department and customer satisfaction.

**General Responsibility**:
To comply with company policies and procedures and maintain quality ethics goals

**Accountability**:
Impact customer satisfaction with Abbott products. This position requires efficient and effective communication with Abbott users including operators of the equipment. Failure to perform may have a negative impact on market share and product sales

**Background**:
Experience in troubleshooting as well as contacts to customers are of advantage knowledge of the diagnostics market, electronic, mechanical and chemical knowledge,.

**Criteria**:
**- **Bachelors of Bio-medical engineering.**:

- **Saudi National Male and Female.**:

- **0-3 years of experience in related field**:
**Know the Business**:
Understand both customers and market. Decision based on facts on logical experience. Identifies problems and trends

**Drive for Results**:
Sets higher goals and achieves with quality. Focus on performance indicators. Assessment and self-assessment knowledge

**Innovation**:
Establish innovative ideas and programs to increase customer satisfaction and service department effectiveness.

**Team work**:
Create a Positive Team Work environment within Service Department plus Sales and Marketing to synchronize efforts of achieving company goals

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