Service Engineer \ Mechatronics Engineer
3 months ago
A Service Engineer is responsible for providing technical support, troubleshooting, and maintenance of equipment or systems. They ensure the optimal performance and reliability of these assets while adhering to safety standards and customer satisfaction.
- **Installation and Commissioning**:
- Install new equipment according to manufacturer's specifications and industry standards.
- Configure and test equipment to ensure proper functionality.
- **Maintenance and Troubleshooting**:
- Perform routine maintenance and inspections on equipment.
- Diagnose and troubleshoot equipment failures.
- Repair or replace faulty components.
- **Technical Support**:
- Provide technical assistance to customers over the phone or in person.
- Resolve customer inquiries and complaints.
- Create and maintain technical documentation.
- **Customer Service**:
- Build and maintain positive relationships with customers.
- Ensure customer satisfaction through timely and effective service.
- **Safety Compliance**:
- Adhere to all safety regulations and procedures.
- Conduct safety inspections and hazard assessments.
**Required Skills and Qualifications**
- Strong technical knowledge and skills in Trouble shooting.
- 2-3 years experience in the industrial equipment, wood machines, steel and aluminum machines (Cutting machines, laser machines, wood working machines... )
- CNC machining center experience.
- Ability to read and interpret technical drawings, schematics, and manuals.
- Problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Valid driver's license.
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