Receptionist and Customer Service
2 days ago
**Job Overview**:
**Key Responsibilities**:
**Reception Duties**:
Meet and greet customers and visitors, ensuring a warm and professional welcome.
Book appointments and manage the scheduling of meeting rooms.
Maintain a clean and organized reception area.
Perform general receptionist tasks including mail distribution, office supplies management, and administrative support.
**Office Management**:
Oversee daily office operations, including managing office supplies, equipment, and maintenance.
Coordinate with vendors for office supplies, equipment repairs, and facility management.
Organize and schedule meetings, conferences, and appointments.
Assist in preparing reports, presentations, and other documents as needed.
Manage the office calendar and ensure smooth coordination of activities.
Handle incoming and outgoing mail, packages, and couriers, ensuring timely distribution.
Take care of the company assets (all devices including phones, laptops, computers etc.), keep records of it and update when necessary, and assign to employees.
**Customer Service**:
Respond promptly to customer inquiries via direct messages, WhatsApp Business, and other communication channels.
Act as the first point of contact for all customer service-related issues, providing accurate information and assistance.
Manage and resolve customer complaints in a professional and courteous manner.
Record and track customer interactions, ensuring timely follow-up and resolution.
Assist customers with product information, order tracking, and other service-related inquiries.
Follow up with customers to ensure satisfaction and address any lingering concerns.
**Administrative Support**:
Maintain and update office files, records, and databases, ensuring data accuracy and confidentiality.
Support HR functions, including coordinating interviews, onboarding new employees, and maintaining employee records.
Assist in organizing company events, meetings, and employee activities.
Monitor merchandisers’ activities through our app, ensuring accurate attendance and time tracking.
Review and report on merchandiser performance, including visit logs and time spent in stores.
**Social Media Management**:
Manage and post content on the company’s social media platforms, including but not limited to Instagram, Twitter, and Snapchat.
Monitor social media accounts for customer inquiries and comments, responding appropriately and in a timely manner.
**Requirements**:
**Languages**: Fluent in Arabic and English (written and spoken).
**Nationality**: Saudi female.
**Education**: a degree in Business Administration, Marketing, or a related field is a plus.
**Experience**: Previous experience in a reception, administration, or customer service role.
**Skills**:
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficient in Microsoft Office Suite (Word, Excel, Outlook), Google Suit and social media platforms.
Responsible, reliable, and able to work independently.
Positive attitude and professional appearance.
Ability to handle sensitive information with confidentiality.
This position is based in the office and does not offer remote or hybrid work options.
**ممثلة الإدارة وخدمة العملاء**
**نظرة عامة على الوظيفة**: نحن نبحث عن ممثلة إدارة وخدمة عملاء مخلصة ومهنية للانضمام إلى فريقنا. ستكون المرشحة المثالية مسؤولة عن تقديم خدمات استقبال استثنائية، وإدارة المكتب، وإدارة استفسارات العملاء، ودعم مختلف جوانب أعمالنا، بما في ذلك إدارة وسائل التواصل الاجتماعي، مهام الترجمة، والمساعدة في إدارة فريق المندوبين. يتطلب هذا الدور شخصًا استباقيًا يتمتع بمهارات تواصل ممتازة باللغتين العربية والإنجليزية.
**المسؤوليات الرئيسية**:
**مهام الاستقبال**:
- استقبال العملاء والزوار، وضمان ترحيب دافئ ومهني.
- حجز المواعيد وإدارة جداول حجز غرف الاجتماعات.
- التعامل مع المكالمات الهاتفية والبريد الإلكتروني الوارد، وتوجيهها إلى الأقسام المناسبة.
- الحفاظ على منطقة الاستقبال نظيفة ومنظمة.
- القيام بالمهام العامة لموظف الاستقبال بما في ذلك توزيع البريد، إدارة مستلزمات المكتب، وتقديم الدعم الإداري.
**إدارة المكتب**:
- الإشراف على العمليات اليومية للمكتب، بما في ذلك إدارة مستلزمات المكتب، المعدات، والصيانة.
- التنسيق مع الموردين بشأن مستلزمات المكتب، إصلاح المعدات، وإدارة المرافق.
- تنظيم وجدولة الاجتماعات، المؤتمرات، والمواعيد.
- المساعدة في إعداد التقارير، العروض التقديمية، والوثائق الأخرى حسب الحاجة.
- إدارة تقويم المكتب وضمان التنسيق السلس للأنشطة.
- التعامل مع البريد الوارد والصادر، الطرود، وشركات الشحن، وضمان التوزيع في الوقت المناسب.
- العناية بأصول الشركة (جميع الأجهزة بما في ذلك الهواتف، أجهزة الكمبيوتر المحمولة، الحواسيب، إلخ)، والحفاظ على سجلاتها وتحديثها عند الضرورة، وتخصيصها للموظفين.
**خدمة العملاء**:
- الاستجابة السريعة لاستفسارات العملاء عبر الرسائل المباشرة، واتساب للأعمال، وقنوات الاتصال الأخرى.
- العمل كنقطة الاتصال الأولى لجميع القضايا المتعلقة بخدمة العملاء، وتقديم المعلومات الدقيقة والمساعدة.
- إدارة وحل شكاوى العملاء بطريقة مهنية ولبقة.
- تسجيل وتتبع تفاعلات العملاء، وضمان المتابعة والحل في الوقت
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