Qpp Specialist

**ToYou** **is a leading online Saudi food ordering and delivery super-app with one of the largest and most comprehensive networks of merchants across the Kingdom of Saudi Arabia. We seek to deliver all necessities across the Kingdom, whether they be from restaurants, supermarkets, pharmacies, or more.

At **ToYou** we aim to provide all our customers with a great experience by connecting them with thousands of merchants across Saudi Arabia, and we take great pride in our diverse team which represents different backgrounds, experiences, and visions. We truly value them and count them as a key factor to our success. **S**o, if you are interested in joining a team full of intelligence, ambition, and great talent, ToYou is the right place for you.**

**Job summary**:
QPP performs duties that are commonly associated with performance & process improvement. They are

responsible for providing feedbacks regarding performance & processes. Also, analyzing procedures &
staff performance to improve productivity. Their objective is to identifying areas of improvement to

ensure the best customer experience.

**Role responsibilities**:

- Providing coaching sessions to low performing agents to improve their performance.
- Providing suggestions to uplifting customers’ experience.
- Providing feedbacks regarding employees’ performance.
- Analyzing the workflow & identifying areas of improvement to enhance the productivity.
- Any other tasks mandated by the management.

**Role qualifications**:

- Excellent communication skills.
- Excellent English/Arabic verbal and writing skills.
- Analysis and investigation skills.
- Teamwork skills.
- Computer literate (MS Office)
- Demonstrated work experience in a similar role of at least 1 year.
- Bachelor's degree in business or a relevant major.

**Additional information**:

- Rotation shifts, and off days are applicable