Qpp Specialist

**Job summary**:
A QPP Specialist implement the procedure or set of procedures intended to ensure that performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer as per company’s policies.

**Role responsibilities**:

- Investigate the complaints received from customers/merchants and take the necessary action as per prescribed disciplinary rules.
- Check and evaluate the representatives rating and insure and follow the quality standards.
- Evaluate different surveys from Representatives about ROs and Support and take necessary actions.
- Regularly Investigate and Keep a check on Reps and customers Fraud orders (Frauds investigations).
- Available to work on different shifts based on the department requirements.
- Interpret and comply with quality process standards.
- Oversee the implementation and ensure efficiency of inspection and quality systems.
- Document quality process activities.
- Inspect data to detect areas for improvement
- Elaborate, recommend, and oversee improvement actions.
- Report on results of quality activities.

**Role qualifications**:

- Diploma graduate or equivalent required.
- Six months experience in customer service-related industry required.
- Fluency in English & Arabic writing/speaking.
- Excellent negotiator.
- Excellent verbal and written communication with excellent listening and time management skills required.
- Ability to adapt to change and multi-task are essential qualities.
- Demonstrated Customer service communication skills.
- Self-motivated and energetic personality and an excellent team player.
- Punctual and efficient, with the ability to prioritize.
- Analytical skills
- Problem-solving and decision-making skills

**Additional information**:

- Rotation shifts, and off days are applicable