Customer Support Representative
3 weeks ago
**AlGooru is hunting for the next generation of CX talents**
**We’re looking for a Customer Support Representative**
**A bit about us**
**Main responsibilities**
- Managing customer queries and complaints
- Processing modifications for deals and escalate complaints across a number of communication channels
- Building a healthy relationship between AlGooru and the parents/students
**A day in your life**
- Keep records of customer interactions, transactions, comments, and complaints
- Continuously improve and optimize ticketing system and chat tools by raising challenges and providing actionable solutions
- Provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Provide information about services
- Assist with Technical issues
- Handle refunds
- Address billing concerns
- Answer questions about Terms & Conditions and Policies
**Requirements**:
**Experience needed**
- A proactive approach to support
- A+ listener
- Advanced communication and interpersonal skills
- Empathy and patience
- Great organizational & time management skills
- Familiarity with CRMs and internal databases
- Hustle mentality
- The drive to succeed
- Able to work either from **10 AM **to** 6 PM **or **2 PM** to **10 PM**, with a preference for weekend coverage on both shift sections.
- Able to work 5 days a week
- Screening & Intro Call (5-10 mins)
- Chemistry meeting (15-30 minutes)
- Technical interview (30-60 minutes)
- Technical assessment
- Offer extended to successful applicants
**Benefits**
**Role benefits**
- Work from anywhere
- Unlimited paid sick days
- No clocking in/out
- ESOP shares
- Laptop fund
- Fast promotions (like really fast)
- Enjoy monthly Pizza Fridays
- Learn anything online and expense it on us
- Travel for company events and get reimbursed
**How to gain extra Gooru points**
- Demonstrate your entrepreneurial, hustling, and energetic spirit
- Prove your ability to take full ownership of your role without the need to be micromanaged
- Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us.
- Be extra organizedlike extra
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