Customer Care Representative

3 weeks ago


Riyadh, Saudi Arabia Boston Scientific Corporation Full time

**Customer Care Representative**:

- Remote Eligible: Hybrid- Onsite Location(s): Riyadh, SAPurpose Statement:
The core objective of this role is to support the Customer Services Manager to maintain the goals and objectives of the department.
- Key Responsibilities:
- Industry Knowledge: Delivers continuous tools and education to team members to ensure up to date industry, product knowledge; Has a broad understanding of industry trends and their impact on local/regional sales activities.
- Business Management: Supports the supply chain management activities; Monitors team performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on team management; Monitors service indicators; Delivers team development to suit evolving customer requirements and opportunities for improvement; Ensures the effective implementation of customer records, key contacts, reports and company policies; Executes department strategies and activities; Maintains expenses to ensure department objectives are met within budget; Recommends process/procedural improvements; Provides monthly reports on activities.
- Sarbanes Oxley: Audit 404: Check quarterly the process in respect with the procedure; Implement correctives actions; Archive necessary documents.
- Customer Activities: Provides frontline support for customers for critical issues, consignment issues and value added services; Analyses customer requirements and supports others to achieve anticipated results; Coaches others to understand customer problem solving activities; Models strong inter-personal skills in communicating with the customer; Actively supports department initiatives by proactively assisting in the training and influencing their team.
- Quality: Ensure awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific; Tracks completion of mandatory training.

NA

**Job Segment**:Customer Service Representative, Supply Chain Manager, Business Manager, Compliance, Customer Service, Operations, Legal, Management



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