Ambassador
3 weeks ago
**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
**What You’ll Do**
- The Abbott Ambassador is responsible to create ongoing value that results in customer renewal, generation of additional business, and to establish strong brand loyalty.
- The Abbott Ambassador is responsible to serve customers across all aspects of their business excluding instrument repair:
- Support implementation transition for new start-ups,
- own post-sales support and
- drive overall health system operations optimization.
- The Abbott Ambassador is responsible to own and execute account strategy to expand Abbott business and assist customers with growing their business:
- Understand their future needs,
- identify new opportunities that offer additional value, and become a trusted advisor improving customer satisfaction.
**Key responsibilities**
- Ensures that all activities are performed in compliance with quality system requirements.
- Develop Strategic Growth Plan at the territory level and leverage the plan on a daily basis.
- Maintain accurate and up-to-date customer data in aforce.
- Execute Account Plan tactics to grow existing business.
- Conduct client business reviews.
- Act as Abbott point of contact for clients to handle any issues or support requests.
- Support renewal of existing business, with the enterprise team.
- Work with customer to ensure the entire Abbott solution is being utilized as expected.
- Assess utilization and inefficiencies on instruments and work with customer to maximize testing capabilities.
- Add solutions, including assays and software, to help customer achieve strategic priorities or improve efficiencies.
- Continue to manage post-sales customer support activities.
- Consult with customer to improve operations and KPI’s.
- Develop relationships with all relevant stakeholders such as Lab Director / Manager etc.
- Maintain a high NPS score at each account.
- Oversee progress of cross-functional implementation team (post-sale) with project manager.
**Required Qualifications**
- Bachelor´s degree or equivalent experience required. Bachelor´s/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred
- Minimum 3-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts.
- Ideally a proven track record in a similar position supported by management and customer references.
- Excellent product and industry knowledge.
- Strong understanding of key stakeholders and customer dynamics.
- Strong solution selling and relationship building skills.
- Excellent communication skills.
- Fluent in local language and English, additional languages are advantageous.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
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