Service Operations Manager

3 weeks ago


Riyadh, Saudi Arabia Airbus Full time

Manage and control setup and operation of Preventive Maintenance Teams (PMT) and Technical support Teams (TST)
- Keep the operational units TSTs and PMTs on track and assure their supply with latest project info’s, documents, tools, etc.
- Support the knowledge interface and exchange between the units on the field and the engineering and back-office functions in the project.
- Align the controlling of the PMTs and TSTs and generate reports for the customer and internal units.
- Keep close customer contact on national, region and sector level for safe and proper operation of the support organization.
- Manage reclamations and escalations in close cooperation with the SIE project management.
- Strong experience in:

- Technical Services, Corrective and preventive maintenance, Support, Warehousing, Supplies and Transport for Large Systems
- Leading an operational service or support organization
- Experience in working within a customer oriented environment
- Strong understanding of performance and quality assurance management
- Strong understanding of MRO management

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Airbus Defence and Space Saudi Limited

**Contract Type**:
Fixed term Contract / CDD / Befristet / Contrato de duración limitada**Experience Level**:
Professional / Expérimenté(e) / Professionell / Profesional

**Job Family**:
Customer Account and Service Management

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.



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