Customer Service Officer
2 weeks ago
Purpose
A customer service officer in the e-commerce industry plays a crucial role in building and maintaining positive customer relationships. His/her actions directly impact customer satisfaction, loyalty, and the overall success of the e-commerce platform. Effective communication, problem-solving skills, and a customer-centric approach are key attributes for success in this role.
The incumbent holding this position would be responsible to:
- Improve category trees to improve shopper journey and category profiles.
- Maintenance and execution of Ecommerce activities.
- Manage daily operations of the online store, including daily order fulfillment.
- Manage workflows of new product set-up and listing.
- Management of customer service for all sales channels.
- Manage payment gateway and ensure payment and invoicing processes.
- Ensuring that payment options and promotional tabs are configured correctly.
- Monitoring website traffic and customer reviews to gauge responses to site updates.
- Solving all website technical problems such as that face customers on the website.
- Assist customers in placing orders, updating orders, and addressing any issues related to the ordering process.
Duties & Responsibilities
- Develop a comprehensive understanding of the company's products, including features, specifications, and pricing, to better assist customers.
- Ensure that customers are informed about and understand the company's policies, including return policies, warranty information, and terms of service.
- Bachelor's degree in business, Marketing, or a related field.
- At least one year of experience / Fresh graduate.
**Skills**:
- Ability to manage tasks simultaneously.
- Strong communication and interpersonal skills.
- strong grammar and writing skills in both Arabic and English required.
- Organizational skills.
- Decision-making skills.
- Time management skills
نوع الوظيفة: دوام كامل, لحديثي التخرج
اللغة:
- العربية (مطلوب)
- English (مطلوب)
الموعد النهائي لطلب التقدم: 16/02/2024
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