Assistant Front Office Manager

7 months ago


Hofuf, Saudi Arabia Hilton Full time

Saudi Nationality Only.

A Shift Leader / Assistant Front Office Manager supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests.

**What will I be doing?**

As Shift Leader / Assistant Front Office Manager, you will supervise Reception operations and set departmental goals and targets to ensure a continuously improving customer service experience to Guests. The Shift Leader / Assistant Front Office Manager interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Supervise accurate and efficient Reception operations including check in/out procedures
- Support Team Members in handling Guest requests and enquires to ensure a positive outcome
- Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
- Ensure a consistent, high level of customer service
- Brief your team on any events or VIP guests in the hotel that day
- Drive sales revenues and promote hotel services and facilities for up-selling opportunities
- Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
- Act in accordance with the front of house equipment and the property management systems
- Conduct training programs on an ongoing basis
- Carry out shift handovers and brief team members as required
- Follow company brand standards
- Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

**What are we looking for?**
Shift Leader / Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Experience supervising people and leading teams
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own or as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a hotel environment

**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all



  • Hofuf, Saudi Arabia Grand Hyatt Al Khobar Full time

    Summary Assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. **Qualifications**: Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. Well-developed communication and customer relations skills.


  • Hofuf, Saudi Arabia Grand Hyatt Al Khobar Full time

    Summary - To assist the Front Office Manager in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club. **Qualifications**: - Ideally with a university degree...


  • Hofuf, Saudi Arabia Hilton Full time

    Assistant Front Office Manager (SAUDI NATIONALITY ONLY) Saudi Nationality Only. A Shift Leader / Assistant Front Office Manager supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Shift Leader / Assistant Front Office Manager, you...


  • Hofuf, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24020533 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...


  • Hofuf, Saudi Arabia Hilton Full time

    Saudi Nationality Only. A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. **What will I be doing?** As a Front Office Supervisor Intern, you will assist in management of daily Front Office...

  • Front Office Executive

    7 months ago


    Hofuf, Saudi Arabia apps team technologies Full time

    **Position: Front Office Executive** Location: Dammam, Saudi Prefer immediate joiners **Key Responsibilities**: *Front Desk Management *Visitor Assistance *Communication Handling *Appointment Scheduling *Administrative Support *Technology Proficiency *Problem Solving *Professionalism and Etiquette **Requirements**: *Bachelors degree or...

  • Front Office Manager

    5 months ago


    Hofuf, Saudi Arabia SPHC Full time

    Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. A little taste of your day-to-day: Every day is different, but you’ll...

  • Front Office Manager

    5 months ago


    Hofuf, Saudi Arabia Hilton Full time

    Front Office Manager - Pre-Opening A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between...

  • Front Office Manager

    5 months ago


    Hofuf, Saudi Arabia Hilton Full time

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...


  • Hofuf, Saudi Arabia Hilton Full time

    Front Office Supervisor (SAUDI NATIONALITY ONLY) Saudi Nationality Only. A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. **What will I be doing?** As a Front Office Supervisor Intern,...

  • Front Office Manager

    5 months ago


    Hofuf, Saudi Arabia Wyndham Hotels & Resorts Full time

    Wyndham Garden Dammam is now seeking a Front Office Manager to join our team in Kingdom of Saudi Arabia. **Job Summary**: **KEY RESPONSIBILITIES**: **Main Duties**: - Ensures that check in procedure are strictly adhered. - Achieves maximum room occupancy within agreed overbooking policy. - Ensures that credit control procedures are strictly adhered to,...

  • Office Manager

    6 months ago


    Hofuf, Saudi Arabia Rawaj - Human Capital Management Full time

    Join our dynamic and rapidly expanding client at one of the most ambitious and progressively growing companies operating across the Kingdom of Saudi Arabia. The group sees the years ahead as a tremendous opportunity to lead the market in the field of the Real Estate, Automotive, and Investments industries. As an Office Manager**,** you will be responsible...

  • Office Administrative

    6 months ago


    Hofuf, Saudi Arabia apps team technologies Full time

    **Position: Office Administrative** Location: Dammam, Saudi Prefer immediate joiners **Key Responsibilities**: *Administrative Support *Front Desk Operations *Data Entry and Record Keeping *Correspondence Handling *Meeting Support *Expense Reporting *Communication Handling *Appointment Scheduling *Technology Proficiency *Professionalism and...

  • Team Yamama

    5 months ago


    Hofuf, Saudi Arabia Team Yamama Full time

    **-Position: Front Office Executive** - Location: Dammam, Saudi - Prefer immediate joiners **-Key Responsibilities**: *Front Desk Management *Visitor Assistance *Communication Handling *Appointment Scheduling *Administrative Support *Technology Proficiency *Problem Solving *Professionalism and Etiquette **-Requirements**: *Bachelors degree or...

  • Office Manager

    5 months ago


    Hofuf, Saudi Arabia MTD USA LLC Full time

    **Office Manager** For our new location in Dammam we are looking for an Office Manager. You will be assisting our Account Manager and General Manager. **Tasks**: - Oversee day to day operations - Manage administratative tasks - Coordinate meetings and appointments - Handle correspondence and communication - Maintain office supplies and equipment - Assist...


  • Hofuf, Saudi Arabia Albemarle Corporation Full time

    Be an essential element to a brighter future. We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization committed to building a more resilient world with people and planet in mind. Our core values are the foundation that make us successful for ourselves, our...

  • Front Office Agent

    5 months ago


    Hofuf, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24048687 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Dammam, Prince Muhammed Bin Fahd Rd, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...


  • Hofuf, Saudi Arabia Steel Force Building Materials Trading Full time

    **Position**:Purchase Assistant Manager We are looking an experienced Purchase Assistant Manager preferably from hardware and construction items industry to handle our company's procurement activities. The Purchase Executive's responsibilities include developing purchasing strategies, maintaining positive relationships with suppliers, coordinating with...


  • Hofuf, Saudi Arabia EME Full time

    **Job description**:Getting Leads, Meeting setup & Resolution Position Overview: The Telecaller cum Receptionist is responsible for handling both telecommunication duties and front desk reception tasks. This role plays a crucial role in ensuring effective communication with clients, customers, and visitors while maintaining a professional and welcoming...

  • Guest Service Officer

    7 months ago


    Hofuf, Saudi Arabia Grand Hyatt Al Khobar Full time

    Summary To provide courteous, professional, efficient, and flexible service consistent with the hotel’s policies to maximize guest satisfaction. To be entirely flexible and able to rotate within the different sub-departments of the Rooms division or any other departments as assigned and as necessary. To ensure that the guests are offered the highest...