Customer Service Specialist
1 day ago
**Customer Service Specialist Task& Duties**:
We are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.
**Customer Service Specialist Responsibilities**:
- Immediately escalating serious complaints or issues that you are not equipped to deal with.
- Liaising with colleagues or managers to find the best solutions to customers’ issues.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
- Maintaining a polite, helpful, and professional manner at all times.
- Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
- Familiarizing yourself with new products and services as they are introduced.
- Attending workshops and meetings as required.
- Providing training to new customer service agents.
- Respecting client confidentiality at all times.
**Customer Service Specialist Requirements**:
- High school diploma or GED.
- Bachelor’s degree in business, communications, or a related field may be advantageous.
- Practical experience with help desk software, such as CRM software, and salesforce sales cloud, may be required.
- Previous experience in a customer service role is preferred.
- The ability to respond appropriately under pressure.
- Sound judgment and excellent problem-solving skills.
- A positive attitude and the ability to build relationships with clients.
- The flexibility to work irregular hours, when required.
- Superb written and verbal communication skills.
Ability to commute/relocate:
- Jeddah: Reliably commute or planning to relocate before starting work (required)
-
Customer Service Operations Specialist
7 days ago
Jeddah, Makkah Province, Saudi Arabia Amazon Full timeWe're looking for a highly skilled Customer Service Operations Specialist to join our team in Dubai.About the RoleThis is an exciting opportunity to join our team as a Customer Service Operations Specialist. You'll be responsible for leading the delivery of customer service operations, working closely with cross-functional teams to drive results.The...
-
Program Specialist
7 days ago
Jeddah, Makkah Province, Saudi Arabia Amazon Full timeAs a Program Specialist - Customer Service Lead, you'll play a key role in driving customer experience improvements and process enhancements across our Middle East operations.About the RoleThis is an exciting opportunity to join our team as a Program Specialist - Customer Service Lead. You'll be responsible for leading the delivery of customer experience...
-
Customer Service Specialist
5 days ago
Jeddah, Makkah Province, Saudi Arabia Arab National Bank Full timeArab National Bank is seeking an experienced IT Support Professional to join our team. The ideal candidate will have a strong background in customer service, IT support, and related fields.About the RoleThis role requires 3-5 years of experience in customer-facing roles, with proficiency in IT systems, software, and tools.The successful candidate will have...
-
Customer Success Specialist
3 weeks ago
Jeddah, Saudi Arabia Grand Community Co Full time**Company Description**: Grand Community is the biggest bulk influencers marketing service in the region, operating in 5 countries with 5 offices and over 500 employees. Founded in 2019, the company offers 24/7 campaign management and the best marketing tool in the form of word-of-mouth through more than 5000 community blogger members. The community consists...
-
Customer Service Specialist
4 weeks ago
Jeddah, Saudi Arabia Sandoz Saudi Ltd Full timeSandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines. Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture...
-
Technical Service Specialist
4 days ago
Jeddah, Makkah Province, Saudi Arabia indrive Full timeAre you passionate about delivering exceptional customer service? Do you have strong communication skills and a passion for helping others?About the RoleWe are looking for a skilled Technical Service Specialist to join our team in Jeddah. As a Technical Service Specialist, you will be responsible for providing timely and effective assistance to customers via...
-
Customer Care Specialist
4 days ago
Jeddah, Makkah Province, Saudi Arabia Indriver Full timeWe are hiring a Customer Support Specialist to provide exceptional customer service and contribute to our team's success. This role involves delivering timely and effective assistance to customers via phone, email, and live chat.Job DescriptionThe ideal candidate will have strong communication skills, a passion for helping others, and the ability to work in...
-
Customer Acquisition Specialist
21 hours ago
Jeddah, Makkah Province, Saudi Arabia Ibixglobal Full timeCustomer Acquisition Specialist Job SummaryWe are seeking a highly motivated Customer Acquisition Specialist to join our team at Ibix Global Tech. In this role, you will be responsible for generating leads and driving business growth through proactive outreach to potential clients.You will engage with customers effectively, understand their needs, and...
-
Solution Customer Support Specialist
3 weeks ago
Jeddah, Saudi Arabia HILTI Full time**What's the Role?**: We are looking for a customer-centric support specialist to provide a high level of service and care to Hilti’s ON!Track software customers. **Who is Hilti?**: Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are...
-
Customer Service Representative
3 hours ago
Jeddah, Makkah Province, Saudi Arabia CARE Full timeWe are seeking a talented Customer Service Representative to join our CARE team.About the Job:The ideal candidate will have a minimum of three years of experience in customer-facing roles.Prior experience working in a fast-paced environment is highly beneficial.The selected candidate must possess excellent communication and customer service skills to provide...
-
Customer Service Evaluator
4 weeks ago
Jeddah, Saudi Arabia SISA Full time**Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia!** - **Open to Residents Across Saudi Arabia_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards...
-
Customer Service Evaluator
4 weeks ago
Jeddah, Saudi Arabia SISA Full time**Exciting Opportunity: Become a Customer Service Evaluator/Mystery Shopper in Saudi Arabia!** - **Open to Residents Across Saudi Arabia_ **Are you ready to embark on a rewarding journey while shaping exceptional customer experiences???** **About Us**: Join our esteemed international market research consultancy in enhancing customer service standards...
-
Customer Service Representative
3 hours ago
Jeddah, Makkah Province, Saudi Arabia BUPA Arabia Full timeAbout the RoleWe are seeking a skilled and customer-focused Senior Associate to join our Call Center team at BUPA Arabia. As a Senior Associate, you will be responsible for providing exceptional customer service and support to both internal and external customers.Key ResponsibilitiesMaintain a thorough knowledge of all departments, Bupa Arabia network,...
-
Customer Service Associate
1 week ago
Jeddah, Makkah Province, Saudi Arabia Arab National Bank Full timeJob DescriptionWe are looking for a talented individual to serve as the first point of contact for all customers entering the service reception. This role involves greeting customers, determining the nature of their visit, and directing them to the correct department.Key Responsibilities:Greet workshop customers and determine the nature of their visit.Direct...
-
Customer Service Representative
1 day ago
Jeddah, Makkah Province, Saudi Arabia Arab National Bank Full timeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Arab National Bank. As a key member of our contact center, you will be responsible for providing exceptional service to our customers via phone calls and other communication channels.Job SummaryRespond to customer inquiries and resolve issues in a timely...
-
Customer Service Representative
5 days ago
Jeddah, Makkah Province, Saudi Arabia Lumi | لومي Full timeJob Description:We're seeking a skilled Customer Service Officer to serve as the primary point of contact for our valued customers. This role is critical in building and maintaining positive relationships with clients, ensuring their satisfaction, and delivering exceptional customer experiences.Main Responsibilities:Oversee all activities at the branch...
-
Customer Service Ambassador
2 days ago
Jeddah, Makkah Province, Saudi Arabia CARE Full timeCARE is seeking a skilled Customer Service Representative to join our team. The ideal candidate will be able to provide timely service and solutions to consumers, utilizing available resources to offer precise information in a clear and concise manner.Key responsibilities of this role include resolving doubts and queries of customers by providing accurate...
-
Customer Service Officer
5 days ago
Jeddah, Makkah Province, Saudi Arabia CMA CGM Full timeJob DescriptionKey Responsibilities:We are seeking a highly organized and detail-oriented Customer Service Officer to join our team. As a Customer Service Officer, you will be responsible for providing excellent customer service to our clients, ensuring timely and accurate processing of shipping documents, and maintaining open communication with internal...
-
Equipment Service Specialist
5 days ago
Jeddah, Makkah Province, Saudi Arabia Kone México Full timeAt KONE, we are committed to providing top-notch service to our customers. As an Equipment Service Specialist, you will play a crucial role in ensuring the smooth operation of elevators and escalators. Your primary responsibility will be to perform regular maintenance checks and tasks to guarantee the safety and performance of equipment.Key...
-
Customer Service Specialist Albania
5 days ago
Jeddah, Makkah Province, Saudi Arabia AABS-Al Amal Business Solutions, FZE Full timeWe are looking for highly skilled and experienced individuals to join our team as Waitresses and Waiters in Albania.About UsAABS-Al Amal Business Solutions, FZE is a hospitality company based in Albania that values excellent customer service and teamwork.Job RequirementsTo be successful in this role, candidates should possess excellent communication and...