Customer Service Specialist

7 months ago

Jeddah, Saudi Arabia Sandoz Saudi Ltd Full time

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.

Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally.

Join us as a Founder of our ‘new’ Sandoz

Your Key Responsibilities:
Your responsibilities include, but not limited to:

- Manage the creation of all sales order, Delivery note, debit and credit notes for all business units (Tender, PVT and Marketplace).
- Clear customer claims and debit notes on timely basis.
- Responds to customer complaints regarding orders, changes, cancellation, delivery dates and pricing complaints.
- Help reduce aging orders and backorders.
- Ensure matching the sales order, distributor purchase order and end customer purchase order.
- Ensure to have a clear documenting for the sales documents (credit & debit) with an electronic archiving.
- Handle the destruction review and validation for Sandoz items at the distributor level.
- Support in the stock count activities.
- Ensure cross functional alignment with supply chain, logistics, marketing, finance and regulatory to handle customer inquiries and complaints.
- Ensure alignment on required orders with country organizations e.g. (Commercial and BPA,) and customers.
- Ensure the company SOP and QA guidelines are implemented.
- Return managing process and analysis.
- Lead and participate in special projects as and when required by company (e.g. system sourcing of 3PL warehousing operations, optimizing supply model, product standardization, etc.)
- Process improvement: Improve SC processes and develop country Supply Chain Strategy according to STO Supply Chain Strategy.
- Maintain strong working relationships with all external & internal business partners, specially related to S&BP-partners Country Operations, BPA, DRA, QA, Sandoz Technical Operations, and Customers/Agents/Distributors

Diversity and Inclusion
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

Minimum Requirements

What you’ll bring to the role:

- Bachelor's degree (preferably MBA) in business, engineering or supply chain.
- 1 to 3 years of experience in Supply chain Management, Materials Management / Logistics, Planning / procurement, Customer service field, preferably in the pharmaceutical industry.
- Excellent verbal and written communication skills are crucial for effectively interacting with customers.
- The ability to respond professionally under pressure.
- Excellent problem-solving skills.
- Very good command of Arabic & English language.
- Proficient in Microsoft Office.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

The future is ours to shape

Sandoz
- Division
- SANDOZ
- Business Unit
- Commercial OPS SIR SZ
- Location
- Saudi Arabia
- Site
- Jeddah
- Company/Legal Entity
- Sandoz Saudi Ltd
- Functional Area
- Sales
- Job Type
- Full Time
- Employment Type
- Regular
- Shift Work
- No

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