Field Service Engineer

4 weeks ago

Riyadh, Saudi Arabia Philips Full time

**Job Title**: Field Service Engineer

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

**You are responsible for**
- Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
- Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
- Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
- Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
- Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
- Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions - PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
- Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
- Use company property with care to ensure optimal results with mínimal operational costs
- Keep abreast of new technologies likely to affect PH range of products
- Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
- Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
- Responsible for completeness and accuracy of service records with particular attention to test & inspection results
- Responsible for adopting appropriate ESD control while servicing PH equipment
- Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
- Responsible for reporting identified device safety issues according to applicable PH quality standard policy
- Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

**You are a part of**

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

**To succeed in this role, you’ll need a customer-first attitude and the following**
- University degree in Electrical and Electronics Engineering, Biomedical Engineering or relevant disciplines
- Around 2 years of field service experience
- Strong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers’ concerns
- Strong customer service and communication skills
- Must be able to work both individually and in an established team setting
- Advanced level of English & Arabic is a must

**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according

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