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Field Service Engineer
3 weeks ago
Attend service calls independently, effectively and on time by recognizing customers’ needs and adding value to gain customers loyalty.
- Perform in-field service activities such as installations, periodic maintenance, upgrades and repairs.
- Coordinate the flow of equipment received at Technical Service Center (TSC) from the region for repairs and return; maintain a goal of 10 working days.
- Communicate independently in the right manner with internal and external customers.
- Receive / Log service calls and complaints, communicate with distributors engineers and proactively respond to their needs.
- Monitor warranty / service contracts and follow up on their expiry.
- Monitor spare parts movement and replenish effectively to ensure excellent after sales technical support.
- Maintain installation base for all products supported by TSC.
- Collaboration across franchise and business partners in the region.
- Routine admin work such as quotes, orders, invoicing, shipping, communications, and follow-ups.
**Qualifications**:
- Education: University/Bachelor’s Degree in Biomedical / Electrical / Electronic Engineering.
- Years of experience: Generally requires (3+) years related experience.
- Outward Looking-Customer centric.
- Business and results driven.
- Interdependent partnering ability.
- Prudent risk taking.
- Active team player.
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