Customer Engineer

7 months ago

المملكة العربية السعودية, Saudi Arabia NCR Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

TITLE: Customer Engineer Representative

LOCATION: Saudi

GRADE: 6

About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted

& KEY AREAS OF RESPONSIBILITY:

- Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
- Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
- Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
- Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
- Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
- Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution
- Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
- Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
- May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
- Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer
- Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited

BASIC QUALIFICATIONS:

- High School Diploma or equivalent
- 0-1 years of related experience
- Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
- Experience in PC Hardware Maintenance and support A+
- Certification ITE or Polytechnic in Electronics and Communications Engineering

PREFERRED QUALIFICATIONS:

- Associate’s Degree preferred
- Previous experience in NCR or similar equipment is a plus
- CNA preferred

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

Offers of employment are conditional upon passage of screening criteria applicab

  • Customer Engineer

    7 months ago

    المملكة العربية السعودية, Saudi Arabia NCR Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. The Customer Engineer 1 (CE1) is the owner of...

  • Customer Engineer

    6 months ago

    المملكة العربية السعودية, Saudi Arabia NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TITLE: Customer Engineer Representative LOCATION: Saudi GRADE: 6 About NCR...

  • Customer Engineer

    6 months ago

    المملكة العربية السعودية, Saudi Arabia NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. TITLE: Customer Engineer...

  • Customer Engineer

    6 months ago

    المملكة العربية السعودية, Saudi Arabia NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. About NCR Corporation NCR Corporation (NYSE:...

  • Customer Engineer Team Lead

    7 months ago

    المملكة العربية السعودية, Saudi Arabia NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TITLE: Customer Engineer Team Lead LOCATION: Saudi GRADE: 9 Mentor/Coach:...

  • Customer Engineer

    6 months ago

    المملكة العربية السعودية, Saudi Arabia NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Will provide during posting process Offers of employment are conditional upon...

  • Sr Customer Success Manager

    6 months ago

    المملكة العربية السعودية, Saudi Arabia Dataiku Full time

    At Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...

  • Associate Customer Service Specialist

    6 months ago

    المملكة العربية السعودية, Saudi Arabia Medtronic Full time

    **Careers that Change Lives** Bring your talents to an industry leader in medical technology and healthcare solutions - we’re a market leader and growing every day. You can be proud to sell medical technologies that are rooted in our long history of mission-driven innovation. Our expanding portfolio delivers measurable clinical and economic value - and...

  • Customer Engineer

    6 months ago

    المملكة العربية السعودية, Saudi Arabia NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TBC Offers of employment are conditional upon passage of screening criteria...

  • Customer Success Lead

    7 months ago

    المملكة العربية السعودية, Saudi Arabia Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Senior Customer Success Manager

    6 months ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Senior Customer Success Manager Department & Team: EMEA Customer Success Location: RIYADH Summary: Build something new with a...

  • System Engineer

    6 months ago

    المملكة العربية السعودية, Saudi Arabia BMB Group Full time

    **Job Purpose Summary**: The Systems Engineer’s primary objective is to work with customers and internal teams to identify their needs and requirements, then create and present/demo solutions that meet those needs. They must have good communication, presentation, and strong technical skills as well as deep knowledge of cybersecurity products especially...

  • Product Manager Ii

    6 months ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million...

  • Customer Success Manager

    7 months ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    **Introduction** As a Customer Success Manager - Account Specialist, your mission is to collaboratively lead the way for the deployment and adoption of IBM's solutions within large, complex accounts. Highly organized, with a natural flare for spotting growth opportunities, you'll identify and secure projects, whilst orchestrating the necessary resources for...

  • Solutions Engineer

    6 months ago

    المملكة العربية السعودية, Saudi Arabia Cloudera Full time

    Business Area: Sales Engineering **Job Description**: At Cloudera, we empower people to transform complex data into clear and actionable insights. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises. At Cloudera, our goal is to make everyone feel valued for their...

  • Sales Engineer

    6 months ago

    المملكة العربية السعودية, Saudi Arabia Carrier Full time

    **Country**: Saudi Arabia **Location**: Carrier, 11th Floor, Zahran Business Center, Jeddah, Saudi Arabia **Role**: Sales Engineer **Location**: Jeddah, Saudi Arabia **Full/ Part-time**: Full Time **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions...

  • Technical Support Engineer I

    6 months ago

    المملكة العربية السعودية, Saudi Arabia Aspen Technology Full time

    The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...

  • Sales Engineer

    6 months ago

    المملكة العربية السعودية, Saudi Arabia HILTI Full time

    **What's the Role?**: We’re looking for a sales representative to join our sales team. This is no ordinary sales job - ours is a uniquely high-performing and supportive working culture. **Who is Hilti?**: Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer...

  • Electrical Engineer

    8 months ago

    المملكة العربية السعودية, Saudi Arabia Saudi Business Machines Full time

    Designing, developing, and testing electrical devices and equipment. - Troubleshooting and solving electrical problems. - Using design software to produce schematics and documentation. - Manage engineering projects and deliver them on time. - Define customer needs and requirements. - Perform quality and performance analysis on new and legacy IT systems. -...

  • Project Engineer

    6 months ago

    المملكة العربية السعودية, Saudi Arabia رايسي للتجارة والمقاولات المحدودة Full time

    Deliver electrical engineering services that meet company and its customers' and applicable statutory and regulatory specifications, on time and within budget. Initiate, manage and if required supervise electrical engineering project requirements. Perform electrical engineering services such as: Participate in relevant meetings, prepare progress reports,...